Premnath Menon

Innovative, data-driven support leader with 10+ years of experience scaling global customer support organizations across SaaS and tech companies. Proven success building and optimizing multi-channel support operations, launching inbound phone support from scratch, and leading BPO partnerships to deliver world-class customer experiences. Adept at using AI tools and automation to streamline service delivery, reduce cost-to-serve, and enhance support outcomes. Collaborative, motivational leader with a passion for developing teams and shaping scalable support ecosystems.