Preetpal Gehlot

 Preetpal Gehlot Contact No-- Email ID: Professional Summary I am a results-driven professional with a diverse background spanning various industries. During my tenure at Access Point India Pvt Ltd, I spent 1 year honing my skills in sales and marketing within the construction field. This experience allowed me to build strong client relationships and devise effective marketing strategies to drive business growth. Transitioning to cFirst Background Checks LLP, I took on the role of a Quality Analyst in the background checks domain, ensuring accuracy and efficiency in verification processes for 1.5 years. This role showcased my attention to detail and analytical mindset. Previously, I worked with Etech as a customer experience specialist. During my time there, I took great pleasure in providing exceptional service to clients, understanding their needs, and fostering positive interactions. Currently, I am proudly associated with Ascendum KPS as a Quality Analyst. In this role, I review tasks, document errors, provide feedback, collaborate with cross-functional teams, escalate issues, and check NPS % daily, demonstrating my commitment to quality and continuous improvement. My education in the commerce field from GLS University provided me with a solid foundation. Additionally, I possess valuable skills in basic MS Office tools and digital marketing, empowering me to thrive in an ever-evolving tech-driven world. Career Contour 1. Experience as a Quality Analyst from February 2024 to Present at Ascendum KPS Reviewing Tasks Documenting Errors Providing Feedback Collaborating with Cross-functional Teams Escalating Issues Checking NPS % Daily Handling BGV Reports 2. Experience as a Customer Experience Specialist from June 2023 to January 2024 at Etech Global Solution Delivering Exceptional Sales and After-sales Service Building Lasting Customer Relationships Addressing Customer Needs and Resolving Issues Contributing to the Company's Outstanding Service Continuous Improvement and Professional Development 3. Experience as a Quality Analyst from March 2022 to June 2023 at cFirst Background Checks LLP Conducting Thorough Quality Assurance Checks Implementing Process Improvements Handling Customer Escalations Generating Detailed Quality Performance Promoting Continuous Improvement Maintaining Professionalism and Confidentiality Performing quality control processes to ensure background screening compliance with client requirements and company standards Comparing findings with company standards and client SLAs/guidelines to tailor reports to client needs Monitoring TAT for sub-requests and ensuring timely delivery Identifying areas for continuous improvement and implementing necessary changes in cooperation with QC TLs Promoting a "0 errors" approach and submitting process change requests Acting as a Subject Matter Expert (SME) for process clarifications and pre-implementation of process changes Utilizing communication channels to stay updated with procedures and share knowledge with team members Supporting smooth implementation of new clients in cooperation with CSMs and other Ops departments Monitoring team performance and conducting coaching and audits Conducting efficient onboarding and training of new team members Running regular operational efficiency and client-related reports and analysis Contributing to internal projects and performing ad-hoc duties Managing the team and coordinating with team members in the absence of seniors Preparing reports, analysis, and presentation. 4. Experience as a Team Lead from March 2021 to February 2022 at Access Point India Private Limited Team Leadership and Management Quality Assurance and Standards Compliance Client Relationship Management Cost Control and Budget Management Lead Conversion and Project Delivery EDUCATION Degree/Certificate University/Board Passing year %/CGPA BCOM GLS UNIVERSITY-* HSC AMRUT SCHOOL- SSC AMRUT SCHOOL 2016 56 Certifications Business Problem Identification For Certified Analyst Professional by Infosys Springboard. Us Stocks Essential For Indians by IND Money. Rewards and Awards Got Rewards and recognition twice in cfirst Backgrounds Checks Appreciated by AVP and COO for outstanding performance at cfirst Backgrounds Checks Rewarded by CEO for outstanding performance at Access Point India Private Limited. PROFESSIONAL PROJECTS Target completion for the following company. Excel/PowerPoint Presentation. Sales Activities STRENGTH Client Relationship Building Marketing Strategy Development Attention to Detail and Analytical Thinking Customer Service Excellence Adaptability and Learning Agility PERSONAL DETAILS Name – Preetpal Anandbhai Gehlot Birthdate – 09/10/1999 Address – Krushnakunj Society, Opp CP office, Shahibaug, Ahmedabad. 380004 Nationality - Indian Languages known - English, Hindi, Gujarati. Hobbies:Reading, Travelling, Learning New Things Declaration: I hereby declare, that all the information furnished above is correct and true to the best of my knowledge and belief. Your Faithfully(Preetpal Gehlot)