Preeti Jhawar

 Preeti Jhawar 93-A, Mahalakshmi Nagar, Indore (M.P- Email:-- EMPLOYMENT 2018 - PresentPROCESS TRAINER– Teleperformance (CRM Outsourcing Services) Worked and developed the Training content and is currently associated with the delivery of Full-time Classroom and On-The-Job Training along with the execution of identified refreshers, TNI’s, and Client-based Trainings. Also, is closely responsible for the maintenance of internal and external KPI’s that are key performance indicators of the company at PAN-India level. Responsibility also includes identifying the BQ agents on floor and preparing, screening and executing the score based refresher trainings with distinct TNI content. Along with this, monitoring and calibrations are mandatory items during the non-active batch. Additionally, is also involved with soft-skill Trainings that includes Speech, Grammar, Pronunciation, MTI influence for the Trainees, also Time Management and Customer satisfaction. Worked with two accounts: Online Travel Agency, based in Czech Republic Telecom company, based in UAE 2016 - 2017CUSTOMER SERVICE ASSOCIATE– Teleperformance Was closely associated with the inbound calls for the Premium queue of customers with the key responsibility of maintaining C-Sat’s within an Average AHT EDUCATION 2008 – 2013BACHELOR OF DENTISTRY– Sri Aurobindo Institute of Medical Sciences, Indore 2007HIGHER SECONDARY– Emerald Heights International School, Indore AWARDS 2018BEST T&D CERTIFIED, LEAN SIX SIGMA (WHITE BELT) CERTIFIED 2018CERTIFIED TRAINER Certified by Clients for delivering Training 2016HARMONY- Participated in several cultural competitions-COMPETITIONS- Participated in several debates and speech competitions