Preethy Varghese

PREETHY VARGHESE (Administrative Assistant) Kerala, India ______________________________________________________________________________ __________________________________________________________ “A focused professional with strong experience in Office Administration and the proven ability to assist customers with the well-informed selection of suitable products and services” Demonstrates exceptional communication and relationship building skills, and encourages team collaboration in order to achieve excellent customer satisfaction. Customer focused and experienced in all operations, with the proven ability to work towards and consistently exceed targets. Committed to the delivery of high service standards, with the dedication to deliver solutions, handling complaints and solving problems. Core Skill • • • • • • Customer Service Team Collaboration Customer Engagement. Complaint Resolution. Business Development. Client Relationship. • • • • • Good Organizational as well as communication skills. Knowledge in Microsoft Office. Office Administration Problem Solving. Experience in teaching Career Summary ➢ September 2021- Till Present Working at own business. Performing all types of jobs associated with the business like Client Relations, Generation of Invoice, Making Payments, Stock Updating, Purchase, Daily Accounts handling, Drafting of letters and e-mails to the companies and other sectors, etc. ➢ July 2020-August 2021 (Client Relationship Officer) ➢ March 2018- October 2018 (Production Supervisor) MaxDenta Lab, Muvattupuzha Responsible for all administrative as well as production processes associated with the firm to ensure better quality and success of the organization. Key responsibilities include; • • • • • Conducted regular calls with the clients (Doctors) to cultivate relationship of trust, responded to the client complaints, ensuring the prompt resolution of issues, endorsed additional services and products to retain existing clients and develop future business. Associated with Online and Social media related promotion activities of the product. Co-ordination of production department. Handling of product dispatch and sample arrival related queries, in association with couriers; both domestic & international. Performed updating of stocks & purchase related duties. • • • Drafting of letters & e-mails for vendors as well as for suppliers. Invoice generation & data entry related jobs. Front Office Management. ➢ December 2014 – February 2018 Home Maker A break from the career due to some personal difficulties as well as to take care of my twin babies. ➢ August 2010- November 2014 ➢ November 2018- March 2020 Office Administration Information Technology Education Centre, Muvattupuzha & Kothamangalam Responsible for all administrative duties associated with the office, as well as providing general secretarial support to enable the smooth and effective functioning of the institution. Performed as student counselor as well. Key Responsibilities include • • • • • • • Front Office Management Student counseling Handling of daily accounts. Faculty Co-ordination. Tele-counseling for enquiries. Performed as teacher. Controlling & Co-ordination of overall functioning of the office. ➢ August 2009- May 2010 Lecturer Winner’s ITI, Cochin Technical College, Palarivattom, Ernakulam Performed as Lecturer in Health Sanitary Inspector Course. Handling of both theory as well as practical classes in the subject; Community Health Science Educational Qualification • Post- Graduation • Graduation • Higher Secondary • Senior Secondary M.Sc Biotechnology – 70% -) Mahatma Gandhi University, Kottayam, Kerala. B.Sc Biotechnology – 78% -) Mahatma Gandhi University, Kottayam, Kerala. Science Stream(Biology- Maths) - 65% -) Central Board of Secondary Education (CBSE) 10nth Level-88% (March 2001) Kerala State Board. Additional Qualification • IT Skills Post Graduate Diploma in Computer Application Kerala State Rutronix – 75% -)