Preethi Algaskhanpet

Preethi Algaskhanpet - |-| stamp 2 Introduction: I am a motivated and enthusiastic individual with a strong background in the customer service industry with the 3+ years of experience in delivering impactful outcomes. My expertise lies as subject matter expert (SME), handling the team. I am committed to continuous learning and delivering my skills to contribute to organizational success. Education Master of science in Artificial Intelligence for Business (M.sc) National college of Ireland (NCI) Dublin, Ireland January 2025 - January 2026 Jawaharlal Nehru Technological University, India Bachelor of Technology (B.Tech) June 2012 -May 2016 Experience Subject Matter Expert KNOAH 24-7 INTOUCH COMPANY 02/11/2020-15/03/2024 Responsibilities: ● Participating in a backend process with the quality of customer services. ● Delivering performance with high emphasis on quality ● Participate in Client meetings for information exchange. ● Respond to clarifications and provide insights on score deviations. ● Conduct audits to ensure implementation of action plans and supervise the team. ● Train associates to improve their KPI scores & provide feedback. Senior Executive CONNEQT BUSINESS SOLUTIONS LIMITED 30/10/2017 - 30/03/2020 Responsibilities:   Answer outbound calls and emails from customers. Troubleshoot and resolve customer queries efficiently.  Ability to multitask and work under pressure.  Friendly and understanding of the customer needs/requirements.  Collaborating with the technician team to troubleshoot customer queries at the earliest and walk the floor and identify issues and present them to the higher management.  We provide end-to-end Customer Life cycle Management Services. Leading continuous improvement initiatives with the team and organization that improves the operational performance of the area. Projects MINI PROJECT Title: Cloud Based Medicine Search Application: Android Description: Medical emergencies can be very taxing not only for the patient but also for those attending the patients so that we are proposing to develop an app for existing problems. MAJOR PROJECT Title: Optimising Bloom Filter Settings In Peer-to-Peer In Multi Keyword Searching Database: Oracle Description: In this project, we show the optimal setting of bloom filter in terms of communication cost is determined by the global statistical information of the involved of items on both sides, which reduces the search delay and wastage resources. Certifications ● 2017-CORE LANGUAGES (Manac Infotech Private Limited) Achievements ● Received certificate of appreciation for maintaining timely targets and quality ● Received an achievement award of BRAVO for KPI performance. Technical Skills ● Microsoft Office Package: Microsoft Word, Excel ● Database operation: SQL ● Programming: C++ and Java ● Extensive understanding of computers. Personal Information ● Languages known: English, Hindi, Telugu ● Open to relocation