Precious Ukwade

Hello! I am Precious, a dedicated Virtual Assistant with over 4 years of experience specializing in administrative and customer support functions. My journey began after earning a B.A. (Hons.) in Linguistics and Communication Studies from the University of Calabar, Nigeria, where I developed strong analytical and communication skills that have been pivotal in my career.

Throughout my professional journey, I have had the privilege of working in various roles that have honed my skills in providing exceptional administrative support. As a Freelance Virtual Assistant, I have developed and maintained strong relationships with clients, ensuring their needs are met with high levels of satisfaction. My role involves managing customer inquiries, providing timely resolutions, and assisting with sales data entry and reporting to maintain accurate customer databases.

In my previous position as a Remote Data Entry and Customer Support Staff at Reve Choice Solutions, I provided comprehensive technical support, managing the entire customer journey from order placement to delivery. My proactive approach to analyzing customer feedback has allowed me to identify areas for improvement, enhancing overall client experiences.

I also served as an Administrative Secretary/Customer Service Officer at Rodiva Resources, where I acted as the primary point of contact for client inquiries. I implemented strategies to improve customer engagement and assisted with expense tracking and document preparation, contributing to the smooth operation of office functions.

My technical proficiency is complemented by certifications in Salesforce, Digital Marketing, and Human Resources Management, which have equipped me with a well-rounded skill set. I am proficient in Microsoft Office Suite and Google Workspace, with a strong aptitude for learning new software and technologies quickly. My experience with CRM systems, project management tools like Asana, and content creation platforms such as Canva and basic video editing tools has further enhanced my capabilities.

I am passionate about leveraging my skills to support businesses in achieving their goals. As I seek remote job opportunities, I am excited to bring my expertise in administrative support, customer service, and project coordination to help organizations thrive in a virtual environment.