PRECIOUS UGOMA AKU
EDUCATION
Digital Witch IT Support
IT Support Skills
University of Port Harcourt
B.A Linguistics and Communication Studies
Terra Tech Academy
Customer Relationship Management
Zentech Academy
Business Intelligence Analytics
Lewis Brown Tech
Data Entry / Data Analytics
EM Consult Limited
Human Resources Management
WORK EXPERIENCE
AuraFit Smart Watch
Virtual Assistant (Contract)
China
Mar 2020 - May 2020
Built and managed relationships with 100+ micro and macro influencers across Instagram, TikTok, and YouTube,
driving a 45% increase in campaign engagement.
Negotiated partnerships and collaborations that reduced influencer acquisition costs by 20% while maximizing brand
visibility.
Researched, identified, and vetted high-performing influencers using tools like Upfluence, AspireIQ, and BuzzSumo,
ensuring alignment with brand values and target audiences.
Tracked campaign performance through analytics dashboards, delivering actionable insights that improved ROI by
35% across multiple influencer campaigns.
Priceless Stores Limited
Customer Service Representative (Remote)
United States
Jul 2020 - Dec 2021
Implemented an automated ticketing system to track and prioritize customer inquiries, reducing
response time by 20% and increasing overall efficiency by 15%.
Collaborated with cross-functional teams to implement customer feedback surveys, resulting in a 10% increase in
overall customer satisfaction scores.
Resolved customer inquiries and issues with a 95% satisfaction rate, resulting in improved customer
retention and loyalty metrics
Spearheaded training sessions for new hires on effective communication techniques, leading to a 30%
improvement in customer satisfaction scores within the first month.
1 WIN
Customer Service Representative (Remote)
United States
Mar 2022 - Oct 2023
Identified opportunities during customer interactions to upsell products and services, generating an average of 20
sales leads per week.
Resolved technical issues for customers with a swift response time of under 5 minutes, exceeding Service Level
Agreement (SLA) deadlines by 90%.
Handled over 100 customer inquiries daily through various communication channels, resulting in a 95%
customer satisfaction rate.
RHAS Limited
Administrive Assistant / Executive (Onsite NYSC)
Owerri
Nov 2023 - Oct 2024
Spearheaded the coordination of 20+ meetings per week, optimized senior staff calendars to maximize
productivity, and arranged travel logistics for seamless operations.
Maintained meticulous filing systems with a 99% accuracy rate, ensuring all documentation was up-todate and easily accessible for audits and compliance purposes.
Implemented a streamlined system for managing office communications, handled over 100 phone calls,
responded to 50 emails daily, resulting in a 20% increase in client satisfaction ratings.
DP Consulting
Tech Recruiter (Remote Contract)
United States
Aug 2023 - Aug 2025
Sourced, screened, and placed top technical talent (software engineers, DevOps, data analysts) across multiple
industries, reducing average time-to-hire by 25%.
Partnered with hiring managers to define role requirements and build targeted recruitment strategies, resulting in a
90% candidate acceptance rate.
Leveraged LinkedIn Recruiter, GitHub, Slack Tech groups, and niche tech job boards to create diverse candidate
pipelines, increasing qualified applicants by 40%.
Implemented structured interview processes and ATS optimization (Greenhouse, Lever), improving candidate
experience and boosting hiring manager satisfaction scores by 30%.
SKILLS & INTERESTS
Skills: Customer Relationship Management (CRM), Record Management, Email Marketing, Virtual Assistance,
Schedule Management, IT Support, Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace
(Docs, Sheets, Drive), Customer Service, Project Management Tools (Trello, Asana), Helpdesk Software
(Zendesk, Freshdesk), CRM Systems (Salesforce, HubSpot), Ticketing Systems (JIRA, Trello), Communication
Tools (Slack, Zoom), Data Entry Software, Email Management Systems, Online Research Tools, Live Chat and
Messaging Platforms (Intercom, Slack), Phone and Voice Systems (VoIP, Call Center Software), Email
Marketing Platforms (Mailchimp, Constant Contact, SendinBlue), Lead Generation
ACHIEVEMENTS
Best Staff of the Month Award: Recognized as the Best Staff of the Month at Priceless Stores Limited
for exceptional performance, dedication, and outstanding contributions to team success. Promoted to
Assistant Supervisor within nine months of employment .
