Precious Stephen

Precious Stephen Customer Service representative/ Appointment setter-- Abuja, Nigeria Profile An experienced Customer service specialist, Telemarketer and appointment setter with years of experience in sales and marketing, and customer service. To accurately collect data to engage in productive task. Enjoy solving problems and getting exposure on multiple organization. A seasoned communicator and a team player that can interact with team members and clients in a cooperative firm. Soothing manner; always poised to utilize good coordination, planning, and organizational strength in building corporate values with minimal supervision. I will excel in the collaborative environment on which your organization prides itself Professional Experience The VA Group 2023 – 2024 Abuja, Nigeria Appointmenter Setter (Remote) Qualifying leads to ensure that they meet certain criteria or are likely to be interested in the product or service being offered. During the appointment-setting process, developing a good rapport and relationship can lay the groundwork for a successful sales pitch. • • Following up with potential clients to verify the appointment, send further materials or information, and answer any questions or concerns they might have. • Ensure that CRM systems or databases contain precise records of meetings, leads, and exchanges. • 2023 Abuja, Nigeria Lead Generation Specialist / Prospecting (Remote) Outbound prospecting to find and qualify leads. Inbound marketing involves creating and optimizing content to attract customers to a corporate website. • • Communicate with leads via email, phone, or other means and organize meetings with prospects and sales teams. • Evaluate leads to determine their level of interest, budget, authority to make purchasing decisions, and timeline for making a purchase (commonly referred to as BANT: Budget, Authority, Need, Timeline) • Utilize Customer Relationship Management (CRM) software to track and manage leads, record interactions, and ensure timely follow-ups. • Monitor and analyze key performance indicators (KPIs) related to lead generation efforts, such as conversion rates, open rates, click-through rates, and lead-to-sale ratios. Use this data to refine strategies and optimize campaigns. • October 2021 – May 2023 Abuja, Nigeria Citizens Disability, Customer Service Specialist (Remote), Resolving customer issues via telephone calls. Assuring authorization and digital identification for the benefit of clients. • • Assist American individuals who meet the requirements to register with the Social Security Administration in order to receive Social Security insurance and disability payments. • Upholds stringent secrecy; conforms to all laws and policies pertaining to citizens' disabilities. • Providing current, reliable information about laws, rules, and rights pertaining to people with disabilities. • Making outgoing calls to obtain medical records, consent, and assistance with social security paperwork. • Interacting with governmental organizations and healthcare providers in the course of processing disability benefits. • Use the appropriate call dispositions on a Web dialer and CRM to record the outcome of each discussion you have with a client. • Developed friendly relationships with team members and offered suggestions and growth-oriented tactics. • July 2019 – November 2021 Abuja, Nigeria Outsource Global Technologies Limited, Pre-qualification Specialist (Team lead) Supervised and Monitored teams progress Maintaining professional and timely communication throughout the pre-qualification process. • • Lead and manage a team of prequalification specialists, providing guidance, support, and mentorship. • Set clear performance expectations and goals for team members. • Conduct regular performance evaluations and provide constructive feedback. • Transferring potential leads to the Intake team for further nurturing and conversion into a customer. • Organizing and maintaining records of applicants. • Ensuring all documentations are accurate, up-to-date, and easily accessible for reference purposes. • Education 2024 Diploma Cyber Security, Baze University Penetration Testing Awareness Campaigns • • Risk Assessment and Management • Security Infrastructure Management • Security Monitoring and Incident Response • 2023 Customer Support Specialist, Alison Educational Company 2023 Mental health first aider, Alison Educational company Skills Excellent verbal communication and active listening skills. Detail-oriented and organized in maintaining records. Written Communication Handling Objections Effective use of Customer Relation Management Effective use of Ms Word/Ms Excel Data Entry Qualification Assessment Adaptable and able to work efficiently under pressure. Empathy Leadership Skill Familiarity with various sales techniques and closing strategies. Time management Trouble shooting Negotiation Office Suite Proficiency References Available On Request