Precious Ruffa T. Bravo-Cruz

 Bravo-Cruz, Precious Ruffa T. Job Objectives In search of VA position or a homebased email or chat support where I can utilize my extensive skills and experience. Personal Particulars Address Gender Date of Birth E-mail Mobile No. : #0261 Cambaog Bustos Bulacan : Female : April 12, 1991 : -: - Work Background Sykes Asia Inc. Collections Representative June 2016 – Present Accepts Inbound calls, pull up customer’s account upon proper verification. Give account status and if delinquent provide payment options. Update customer’s account information. Outbound manual calls to update customer’s information and collect if delinquent. Also get cellphone consent. Process payment over the phone thru WUSP using their CC or Checking and Savings Account. Assist on their online account and reset their password. IB Sales Representative Virgin Mobile UK February 2016 - June 2016 Accepts Inbound calls, ask for customer’s queries, confirm if have current account assist to give what customer’s needs, ask questions to help customer decide what to buy. Access customer’s account if already have, place the order in customer’s behalf using full Bank details, advised customer’s Terms and Conditions and important reminders regards the product. Offer all other services available that customer’s doesn’t have yet and would fit their lifestyle based on all information gathered on customers. Chat Support Bell Canada August 2014 - February 2016 Accept Inbound Chat assist customer’s queries regarding their billing or account information once fully verified in their account. Assist on their online account and reset their password, assist on setting up new online account if don’t have one yet. Discuss billing status of the customer’s update their current plan in each bundle they have. Customer Service (Tier 2) / Customer Retention Bell Canada August 2014 - February 2016 Accepts Inbound calls from customer service agent first liner, call will be endorsed properly regarding concern of the customer reason why wants to speak with supervisor/manager will accept the transfer call from agents if customers are fully validated and concern was properly relayed. Assist customer’s concerns and complaints will assist fair and with authority will make sure to close the concern and make customer’s satisfied. Accept Inbound calls will assist once customer is fully validated, assist and ask reasons for deactivation of accounts, give favorable offer resolve reason why will want to deactivate proceed to process step by step offers can give. Assist in deactivating specific account customer wants to deactivate if already decided to deactivate and all options was fully exhaust. Sykes Marketing Services Inc. Customer Service Bell Canada January 2014 - August 2014 Accept inbound Calls assist customer’s concern once fully validated, usually billing concerns and add-ons or changes in their current bundle. Process payment using their Credit Card. Assist on their online account and reset their password, assist on setting up new online account if don’t have one yet. Pilipinas Teleserv Inc. Customer Service / Technical Support Globe Prepaid CCO August 2011 – December 2013 Accepts inbound calls address all prepaid related concerns from all promotions, offers, etc. Received Transfer calls so customers can be assisted about their technical queries on their settings for cellphones, laptop, desktop, and broadband stick or broadband wifi. To send case once all options and process exhaust and still not working. Stimula Productions Inc. Assistant Marketing Officer Television Show June 2010 – September 2010 Marketing Assistant make letter for all advertisement, send emails to all possible sponsors can get depending on the tv program. Transcribe all Interviews to be used as subtitles. Write/Check Manuscript if needed. Run/Buy things needed thru Online shopping mostly. Became Floor Director if needed while on show. Attend meeting, meet-up clients or marketing assistants to discuss about the proposed offer can give. Interview certain personnel to gather information regarding the current topic have per air. Formulate questions whenever needed for the interview base on topic provided. Trainings Attended OJT NBN Channel 4 Stimula Marketing Assistant Completed 400 Hours Computer Hardware Servicing NC II, July – August 2009 Computer Troubleshooting, Computer Networking, Network Administration and Security Informatics College Manila Campus, Manila Web Development, September 2009 HTML, CSS, JavaScript, MySQL Informatics College Manila Campus, Manila Educational Background Secondary Institute/University Graduated College Field of Study Institute/University : Manuel Luis Quezon University : March : Bachelor in Mass Communication 2007 - 2011 : City College of Manila, Manila (Graduate) Additional Skills Proficient in: HTML & CSS Microsoft Office Apps Manage Emails Research Certain Topics Create Office Documents Manage Schedule/Meetings Data Entry Data Reporting Google Drive Management Documentation and Updating of Files Personal Online Errands Email Management Contact Management Bookkeeping (expense tracking, compilation of receipts) Travel Booking and Assistance Restaurant Reservations Online Shopping Errands Voicemail Management Making Calls on your behalf References Available upon request