PRECIOUS GODWIN
--| www.linkedin.com/in/preciousonyekachigodwin
SUMMARY
● Skilled in executive-level support, with over 2 years of experience managing complex schedules,
coordinating high-priority meetings, and optimizing administrative operations to support leadership
efficiency.
● Expert in project coordination and communication, adept at managing cross-functional teams,
streamlining workflows, and handling sensitive information with the utmost professionalism and
confidentiality.
● Proactive problem-solver and multitasker, recognized for anticipating needs, enhancing productivity,
and providing seamless support in fast-paced, high-stakes environments.
EDUCATION
Chukwuemeka Odimegwu Ojukwu University – Anambra, Nigeria
B.ED, Education and Biology
September 2015 – August 2019
WORK EXPERIENCE
Executive Assistant
Better Life Group – England.
May 2024 - Present
● Managed complex calendars & travel arrangements
●
Implemented efficient filing systems (99% accuracy)
●
Provided exceptional customer service
●
Proactive problem-solving & conflict resolution
Collaborated with cross-functional teams
CUSTOMER SERVICE REPRESENTATIVE/VIRTUAL ASSISTANT
Jan 2023 — April 2024
Digital Witch Support community.
● Consistently achieved an outstanding Net Promoter Score (NPS) with an average rating
surpassing 95%,
showcasing a commitment to delivering exceptional customer experiences.
●
Successfully decreased average response and resolution times for customer inquiries by 30%,
highlighting a dedication to addressing customer needs promptly and efficiently.
●
Demonstrated in-depth product knowledge and problem-solving skills, attaining an impressive
85%
CUSTOMER SERVICE/TELEPHONE SALES REPRESENTATIVE
Aug 2022 — Dec 2022
Outcess Solutions.
● Received an outstanding 97% satisfaction rating from customers after completing phone calls,
demonstrating exceptional service delivery.
●
Maintained meticulous records of customer interactions, processed accounts, and filed
documents, ensuring efficient organization and retrieval of information.
● Collaborated with the team to swiftly resolve customer complaints, taking appropriate actions
that contributed to improved customer relations.
VOLUNTEERING EXPERIENCE
VOLUNTEER
May 2020 — Till Date
Education Relief Initiatives (EDRI) - Non-Profit Organization.
● Conducted rural sensitization in multiple schools, educating students on the importance of
education, reaching and positively influencing over 1500 students.
●
Successfully reinstated 50 out-of-school children without resources into formal education,
providing them with an opportunity for learning.
●
Managed social media handles to source funds and educate the public on the value of
education, resulting in 150% increase in engagement and funds raised for educational
initiatives.
SKILLS
● Google Workspace
● CRMs Softwares
● Problem Solving
INTERESTS
Research
● Strategic Planning
● Multimedia Tools
● Microsoft Tools
● Project Management
● Customer Support
● Social Media Management
Youth Empowerment
