I come with hands-on experience in customer support and sales development for growing teams that need structure, speed, and results.
I have managed high-volume inboxes, calls and live chats, reduced response and resolution time, handled escalations, and improved customer satisfaction through clear communication and proper follow-up. I work confidently with CRM and support tools, keep records accurate, and make sure no ticket or lead goes unattended.
On the sales side, I prospect, qualify leads, handle objections, and book meetings that convert. I understand how support and sales connect, so I protect the customer experience while helping the business grow revenue.