Precious Olusuyi

PRECIOUS OLUSUYI Virtual Assistant Kamar Adeyemi Street Abuja, Nigeria -- PROFESSIONAL SUMMARY Versatile and highly organized Virtual Assistant with over 1 year of experience supporting businesses remotely across customer services, technical support, CRM management, and social media coordination. Adept at managing administrative tasks, resolving client concerns, and streaming communication using tools like Zendesk, HubSpot, Slack, and Google Workspace. Known for delivering exceptional services with attention to detail, a problem-solving mindset, and strong time management skills. Committed to driving efficiency, maintaining professionalism, and contributing positively to any remote team or client-focused environment. SOFT SKILLS Multitasking, Communication, Listening, Attention to Details, Confidentiality, Time Management, Proactivity, Organization, Conflict Resolution, Critical Thinking, Client Relationship, Emotional Intelligence, TeaM Collaboration, Problem-Solving, Adaptability, Professionality. TECHNICAL SKILLS CRM Tools (HubSpot, Zoho, Salesforce), Zendesk, Google Workspace, Microsoft Office Suite, Slack, Trello, Asana, Social Media Management (Facebook, Instagram, LinkedIn, Twitter), Canva, Email Marketing Tools (Mailchimp, Convertkit), Live Chat Support, Wordpress, Basic Data Entry, Calendar and Appointment Scheduling, File Management (Google Drive, Dropbox) EXPERIENCE Sustitches, Abuja NG Virtual Assistant​ Freelance | Remote​ May 2023 – May 2025 Administrative & Project Support ●​ Managed calendars, emails, travel, and documents using Google Workspace & MS Office. ●​ Organized cloud storage and supported digital product launches and virtual events. ●​ Tracked tasks and timelines using Trello and Asana. Customer Service ●​ Resolved client inquiries via email, chat, and phone with a 95% satisfaction rate. ●​ Used HubSpot and Zoho for CRM and ticket tracking. Social Media & Content ●​ Scheduled posts, created graphics in Canva, and tracked metrics across platforms. ●​ Engaged with followers and responded to messages promptly. Data Entry & Research ●​ Conducted market research and maintained clean, accurate data in CRMs and spreadsheets. ●​ Generated leads using LinkedIn Sales Navigator and online directories.​ EDUCATION Kursk State Medical University, Russia - MBBS September 2018 - June 2024 CGPA: 3.24/4.0 CERTIFICATION ●​ Virtual Assistant Express Tech Academy (2022) LANGUAGES English - Advanced (C1 Level)