Precious Okolo

Precious Chiamaka Okolo Criminologist   Proficient Accountant and Administrator with superior work ethic and expertise in working from scripted responses to resolve customer problems. Knowledgeable and dedicated customer service professional with extensive experience in Financial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Successful Administration with two years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities. Proficient in Ms Word and Ms Excel. Skills Gathering information Call center operations Problem-solving skills Cash Handling Quality assurance Logging call information Customer service optimization Account management Proficient in Ms Word and Excel,Hubspot, Zendesk, slack Customer Relationship Management Complaint resolution Active Listener Work History   Dec 2021 - Current Contact Center Agent Guaranty Trust Bank, Ikate-Elegushi, Lekki, Lagos. • Carried out day-to-day duties accurately and efficiently. • Worked flexible hours across night, weekend and holiday shifts. • Proved successful working within tight deadlines and fast-paced atmosphere. • Participated in team-building activities to enhance working relationships. • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment. • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. • Demonstrated respect, friendliness and willingness to help wherever needed. • Assisted customers by answering questions and responding to inquiries. • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response. • Adhered to company policies and scripts to consistently achieve call-time and quality standards. • Addressed escalated customer service issues sent from sales and service teams to save customer relationships. • Recommended products to customers, thoroughly explaining details. • Responded to customer calls and emails to answer questions about products and services. • Responded to customer requests for products, services and company information. • Educated customers on company systems, form completion and access to services. • Maintained and managed customer files and databases.   Sep 2020 - Oct 2021 Administrative Assistant Kairos International Schools, Amawbia, Anambra State • Executed record filing system to improve document organization and management. • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. • Restocked supplies and submitted purchase orders to maintain stock levels. • Screened visitors and issued badges to maintain safety and security. • Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime. • Managed relational database to store information for reference, reporting and analysis. • Generated reports and typed letters in Word and prepared PowerPoint presentations.   Sep 2020 - Oct 2021 Accountant Kairos International Schools, Amawbia, Anambra state. • Managed the Organisation's inflows and outflows. • Gathered financial information, prepared documents and closed books. • Reviewed accounting structures and procedures on regular basis to identify areas in need of improvement. • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.   Sep 2019 - Oct 2021 Class Teacher Kairos International Schools, Amawbia, Lagos State • Assessed submitted class assignments, determined grades and reviewed work with struggling students to boost success chance. • Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives. • Assessed student comprehension through regular quizzes, tests and assignments. • Incorporated exciting and engaging activities to achieve student participation and hands-on learning. • Directed after-school tutoring and mentoring program serving elementary school students. • Kept students on-task with proactive behavior modification and positive reinforcement strategies. • Graded and evaluated student assignments, papers and course work. • Evaluated and revised lesson plans and course content to achieve student-centered learning. • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.   Apr 2018 - Oct 2018 Intern Nigerian Police Force, Anambra State Area Command., Awka, Anambra   Jan 2014 - Jan 2015 Sales Representative /AirTickect Agent. 24/7 AirTickect Enterprises. , Aba, Abia State • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements. • Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts. • Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue. • Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline. • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages. Education   Dec 2014 - Nov 2018 B. Sc : Criminology And Security Studies. National Open University. - Awka Anambra State. Graduated with second class upper division.   Sep 2004 - Aug 2009 WASSC Gaius Benton Schools - Oko, Anambra State. Certifications   May 2022 AML/CFT:Red Flags for Crypo-Currency & BDC Transactions. Languages English, Igbo. Interests Learning, Reading, Cooking, Travelling