My
PORTFOLIO
PORTFOLIO
By
Precious Chiamaka
ABOUT ME
VISION
PERSONAL SKILLS
LIST OF
CONTENTS
EDUCATION
WORK EXPERIENCE
PROJECT PORTFOLIO
CONTACT
introducing
ABOUT ME
I
am
a
forward-thinking,
dynamic
professional with a fervent dedication to
customer
support
excellence,
email
management, phone and chat support.
Driven by a relentless pursuit of organization
and efficiency, I excel in optimizing
workflows and elevating productivity. My
passion lies in crafting unparalleled client
experiences, where seamless efficiency
meets unparalleled innovation.
MY
VISION
My vision is to revolutionize the way
businesses operate by implementing
cutting-edge
strategies
and
technologies to streamline processes,
exceed
expectations,
and
drive
unparalleled success. I aspire to create
a future where efficiency, innovation,
and dedication converge to elevate
customer experiences and propel
organizations to new heights of
excellence.
personal
SKILLS
I excel in communication, problemsolving, and organization, ensuring
seamless interactions and efficient
task management. With a keen eye
for detail and a passion for
excellence, I thrive in delivering
exceptional customer service and
email management, driving projects
to success.
Empathy
Patience
Follow-Up
Adaptability
Organization
Prioritization
Customer Focus
Active Listening
Problem-Solving
Professionalism
Attention to Detail
Time Management
Administrative Assistant
Communication Skills
Email Management
Technical Proficiency
I have
mastery of
these
TOOLS
Jira
Trello
Asana
Slack
Hubspot Marketing
Constant Contact
Zendesk
Freshdesk
Intercom
Zoho Desk
Help Scout
Confluence
Document360
Salesforce
HubSpot
SurveyMonkey
Typeform
Microsoft Office
Google Workspace
Calendly
Zapier
Calendly
Dropbox
Hotjar
Gmail
Outlook
Todoist
Thunderbird
Apple Mail
Mailchimp
Boomerang
SpamAssassin
Mimecast
Proofpoint
Grammarly
Hemingway Editor
EDUCATION
2018
•
National
Open
University
of
Nigeria
(NOUN)
Armed with Bachelor of Science (B.Sc.)
in criminology & security studies, Anambra State.
coupled with my various certifiication, I
have a solid educational foundation B. Sc. Criminology & Security Studies
that enables me to understand
complex tasks and execute them with
precision. My learning journey has
equipped me with the tools to excel as
a professional customer service support & expert email management.
CERTIFICATES
project
PORTFOLIO
Preview some of my project Portfolio
>>>>>>>
HUBSPOT MARKETING
INBOX
MANAGEMENT AND
CORRESPONDENCE
CUSTOMER SUPPORT: ZENDESK CRM
Streamlined support with Zendesk for happy customers.
ZENDESK SOFTWARE
TRELLO CRM
CUSTOMER SUPPORT: SLACK CRM
Maximized customer
support efficiency
through strategic Slack
software utilization.
LEAD
GENERATION
RESEARCH AND
PRESENTATION
This research and presentation is about
the 10 largest cities in California and
their city parks
PROJECT
MANAGEMENT
While I have experience with project
management tools like monday.com,
Notion, clickup and others, here are two
of my work with my favourite project
management tools: Trello and Asana.
APPOINTMENT SETTING WITH CALENDLY
MAILCHIMP
EMAIL
MARKETING
BOOK KEEPING AND
INVOICE CREATION
ON QUICKBOOKS &
XERO
THANKS
FOR
WATCHING