Precious Okolo

My PORTFOLIO PORTFOLIO By Precious Chiamaka ABOUT ME VISION PERSONAL SKILLS LIST OF CONTENTS EDUCATION WORK EXPERIENCE PROJECT PORTFOLIO CONTACT introducing ABOUT ME I am a forward-thinking, dynamic professional with a fervent dedication to customer support excellence, email management, phone and chat support. Driven by a relentless pursuit of organization and efficiency, I excel in optimizing workflows and elevating productivity. My passion lies in crafting unparalleled client experiences, where seamless efficiency meets unparalleled innovation. MY VISION My vision is to revolutionize the way businesses operate by implementing cutting-edge strategies and technologies to streamline processes, exceed expectations, and drive unparalleled success. I aspire to create a future where efficiency, innovation, and dedication converge to elevate customer experiences and propel organizations to new heights of excellence. personal SKILLS I excel in communication, problemsolving, and organization, ensuring seamless interactions and efficient task management. With a keen eye for detail and a passion for excellence, I thrive in delivering exceptional customer service and email management, driving projects to success. Empathy Patience Follow-Up Adaptability Organization Prioritization Customer Focus Active Listening Problem-Solving Professionalism Attention to Detail Time Management Administrative Assistant Communication Skills Email Management Technical Proficiency I have mastery of these TOOLS Jira Trello Asana Slack Hubspot Marketing Constant Contact Zendesk Freshdesk Intercom Zoho Desk Help Scout Confluence Document360 Salesforce HubSpot SurveyMonkey Typeform Microsoft Office Google Workspace Calendly Zapier Calendly Dropbox Hotjar Gmail Outlook Todoist Thunderbird Apple Mail Mailchimp Boomerang SpamAssassin Mimecast Proofpoint Grammarly Hemingway Editor EDUCATION 2018 • National Open University of Nigeria (NOUN) Armed with Bachelor of Science (B.Sc.) in criminology & security studies, Anambra State. coupled with my various certifiication, I have a solid educational foundation B. Sc. Criminology & Security Studies that enables me to understand complex tasks and execute them with precision. My learning journey has equipped me with the tools to excel as a professional customer service support & expert email management. CERTIFICATES project PORTFOLIO Preview some of my project Portfolio >>>>>>> HUBSPOT MARKETING INBOX MANAGEMENT AND CORRESPONDENCE CUSTOMER SUPPORT: ZENDESK CRM Streamlined support with Zendesk for happy customers. ZENDESK SOFTWARE TRELLO CRM CUSTOMER SUPPORT: SLACK CRM Maximized customer support efficiency through strategic Slack software utilization. LEAD GENERATION RESEARCH AND PRESENTATION This research and presentation is about the 10 largest cities in California and their city parks PROJECT MANAGEMENT While I have experience with project management tools like monday.com, Notion, clickup and others, here are two of my work with my favourite project management tools: Trello and Asana. APPOINTMENT SETTING WITH CALENDLY MAILCHIMP EMAIL MARKETING BOOK KEEPING AND INVOICE CREATION ON QUICKBOOKS & XERO THANKS FOR WATCHING