Precious Obinagha

Precious Obinagha, Customer Service Representative Lagos, Nigeria | -| Email:-COLD CALLER | APPOINTMENT SETTER | SALES AGENT | OUTBOUND CALLER PROFILE SUMMARY​ ​ ​ Results-driven expert with a proven 2-year experience in cultivating business growth through strategic outreach, personalized support, and relationship nurturing. Leveraging expertise in cold calling and appointment setting, I successfully bridge leads to long-term partnerships, fueling sales expansion. With a team spirit and dedication to learning and excellence, I am looking for a dynamic team where I can grow. WORK EXPERIENCE VERSATEL MARKETING Remote, USA. Customer Service | Lead Qualification​ 12/2021 – 09/2022 -​ Handled customer calls, emails, chats, or social media messages, providing accurate and helpful information. -​ Educated customers on company’s services, benefits, and usage, as well as company policies and procedures. -​ Troubleshot and resolved customer complaints, concerns and technical issues in a fair and timely manner. -​ Recorded customer interactions, issues and resolutions in a CRM software. -​ Identified and escalated complex issues to senior support agents, technical teams or management. -​ Contributed to quality improvement initiatives which included knowledge base updates, refined procedures, accepted practices, process improvement and training programs. -​ Worked with other departments to resolve customer issues and improve overall customer experience. DENNIS INTEGRATED SERVICES Remote, Vegas. Customer Support | Cold Calling 11/2022 – 05/2023 -​ Lead sourcing and generation, as well as booking pitch appointments to sell company offer, B2B. -​ Achieved an average support response time of 1-3mins -​ Documenting and maintaining records of customer interactions, transactions, comments, and complaints. -​ Assisting customers with troubleshooting technical issues and resolving problems remotely. -​ Responding to customer inquiries and resolving customer issues via chat, email, or other messaging platforms. -​ Providing accurate and timely information to customers regarding products, services, or policies. -​ Escalating more complex or unresolved issues to senior support staff or relevant departments. -​ Efficiently handled an average of 50 tickets daily in 8-hour shifts. SPECIALTY LIFE INSURANCE ​ Ontario, Canada. Customer Service | Lead Qualification ​ 07/2023 – 10/2024 ●​ Generating leads and prospecting for new clients through cold calling, networking, and referrals. ●​ Calling potential clients to gather information about their insurance needs and analyse their risk profiles. ●​ Presenting and explaining insurance policy options to clients and helping them make informed decisions. ●​ Quoting and negotiating insurance premiums and terms with clients. ●​ Processing and completing insurance applications, forms, and documentation accurately and efficiently. ●​ Maintaining client records and updating policy information as required. ●​ Providing excellent customer service and addressing client inquiries and concerns promptly. ●​ Qualifying leads properly and making sure they meet company requirements and are ready to take a plan. ●​ Developing and maintaining strong relationships with clients to promote customer loyalty and retention. ●​ Meeting or exceeding sales targets and performance metrics set by the company. ●​ Continuously updating knowledge of insurance products, industry trends, and changes in regulations. ●​ Collaborating with underwriters and other departments to ensure policy issuance and client satisfaction. ●​ Participating in training programs and professional development activities to enhance sales and product knowledge. EDUCATION Bachelor of Science : Microbiology University of Nigeria, Nsukka, Enugu Nigeria. 2020 – 2024 SKILLS OVERVIEW ●​ Customer service ●​ Microsoft Office ●​ Team player ●​ Sales ●​ CRM software ●​ Organizational skills ●​ B2B/B2C ●​ Critical thinking ​ ●​ Customer Retention ●​ Time Management