Precious Obasi

OBASI PRECIOUS Anambra, Nigeria Email:-LinkedIn: linkedin.com/in/precious-obasi-a39a67298 PROFESSIONAL SUMMARY Results-oriented Virtual Assistant and Customer Support Specialist with a strong track record in enhancing customer engagement, executing effective marketing strategies, and driving sales growth. Proven ability to lead high-performance teams and implement initiatives that improve customer satisfaction and retention by over 90%. Recognized and awarded for delivering persuasive presentations, driving meaningful initiatives and streamlining tasks for company’s executive to allow them ample time to focus on high strategic activities. CORE COMPETENCIES Operational Excellence: Sales lifecycle management, Executive virtual assistant, Customer retention strategies, Contract negotiation, Social media management, Email management, Telemarketing and cold calling, Lead generation & Product marketing. Technological Expertise: MS Office Suite (Word, Excel, PowerPoint, Outlook), Project management tools (Slack, Trello, Asana, Clickup, Monday.com), Communication tools (Zoom, Goggle Meet, Ms. Teams, Telegram, Loom), Cloud-based tools (Google drive, Dropbox), Google tools (Dropbox, Calendar, Meet), Sales tools (Hubspot, Salesforce). Soft Skills: Time management (efficient in prioritizing tasks and meeting deadlines independently), Self-motivation (demonstrates initiatives and productivity without direct supervision), Communication skill (Excellent written and verbal communication using digital tools), Collaboration (effectively works with team members to achieve a unified goal), Tech-savviness (proficient in remote work tools such as Zoom, Slack, Google meet etc), Virtual Leadership (motivating teams through remote collaboration), Attention to details (ensuring accuracy quality in tasks completed), Cybersecurity Awareness (safeguarding company’s data and following security protocols). PROFESSIONAL EXPERIENCE Customer Support Representative Kalka Concept Nig. Ltd, Onitsha-Anambra March 2021 - Present Resolved complex customer queries, increasing retention rates by over 60%. Generated leads through proactive engagement and timely social media responses, converting prospects into loyal customers. Collaborated with auditing and logistics teams to ensure seamless product delivery. Recommended product and service enhancements, driving increased customer satisfaction and referrals. Sales Development Manager Kalka Tiles, Anambra January 2024 - August 2024 Conducted B2B and B2C sales initiatives, achieving and surpassing sales targets through strategic up-selling. Expanded team size from 2 to 10, enhancing operational capacity. Performed market surveys to identify trends and provided insights to maintain competitive edge in the tiles market. Administrative Assistant Interlex Computer Hub, Abagana June 2020 - February 2021 Produced weekly sales reports and provided clerical support to optimize day-to-day operations. Organized meetings and briefings for staff, ensuring efficient communication and task execution. Achieved customer retention goals by efficiently processing merchandise returns and exchanges. Virtual Assistant Nnadiebube Research Institute, Onitsha 2020 - 2021 Maintained digital files and databases, ensuring organized information access. Conducted research and compiled data for accurate reporting and presentations. Managed executive emails and coordinated online meetings, enhancing organizational efficiency. Head of Research Nnadiebube Research Institute, Onitsha 2017 - 2020 Oversaw a team of 10+ researchers, driving the successful execution of weekly research goals. Ensured 90% of publications were plagiarism-free, maintaining high academic standards. Authored and edited over 50 articles for quarterly publications, enhancing the institute's visibility. EDUCATION Master of Arts in English Language and Literature University of Nigeria, Nsukka Bachelor of Arts in English Language and Literature Ebonyi State University, Abakaliki