Precious Malagwu

MALAGWU PRECIOUS OWORONSHOKI, LAGOS - ▪- Professional Summary Highly motivated and result-driven professional adept at providing administrative and customer support. Customer-centric enthusiast with a strong focus on effectively managing key customer accounts and cultivating lasting client relationships. Possess solid product knowledge with high achievement quota. Skilled in strategic planning to coordinate sales calls, prepare comprehensive sales report. Adept at nurturing relationships with existing customers and proactively seeking new business opportunities by engaging with potential clients. Excited to be part of a dynamic setting that promotes growth, innovation, and the opportunity to achieve the extraordinary while contributing to a global community where endless possibilities await. Experience Customer Service Manager ▪ April, 2016 –Present Family Dental Care, Victoria Island, Lagos ▪ Collaborated with the dental team to coordinate appointments and treatment plans for patients ▪ Monitoring patient progress post-treatment, follow up to ensure successful recovery ▪ Implement customer success strategies to enhance the overall patient experience ▪ Conducted patient feedback surveys to gather insights for continuous improvement ▪ Collaborated closely with technical support staff in order to resolve complex issues quickly while minimizing disruption of service levels Business Development Executive ▪ August, 2020 –March, 2021 Rock Logistics, Ikeja, Lagos ▪ Conducted market research and identified new business opportunity ▪ Organized meetings and conferences to enlighten clients about business opportunities ▪ Followed up with customers after sales to gain feedback ▪ Built and established strong relationships with customers, enabling long-term partnerships Learning Instructor ▪ January, 2016 - October, 2017 CFAO ▪ Marina, Lagos ▪ Encouraged active participation from all students through hands-on activities ▪ Built trust and rapport with students by establishing clear boundaries and lines of communication ▪ Maintained accurate records of student performance data and attendance records Education Crawford University, Atan, Ogun State 2018 ▪ Bachelor of Science(B.Sc) Business Administration Skills ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Time management Multitasking MS Office suite Administrative support Communication Problem solving Team player Critical thinking Certifications ▪ ▪ ▪ Jobberman soft skill Training Customer Success Manager Strategic Management Training Volunteer Experiences ▪ ▪ Public Relations Officer – Crawford University (June 2016 - August 2018) Financial Secretary – SERVICOM CDs - NYSC (January 2019 - October 2019) References Available upon request malagwu precious Page 2