Precious Kalu Ogbonnaya

▶️ Is your customer support and success slow or constantly overwhelmed, the real cost is not just frustrated customers but churn, lost revenue, and, business damage happening slowly. But, with a success-driven, proactive, and problem-solving customer success specialist helping you maintain 95+ CSAT, resolve complex issues, and, deliver reliable, high-quality customer experience for Edtech, E-commerce, SaaS, and Tech Start-ups, you gain back customer loyalty, drive retention, and sustain growth.

▶️ I have 4+ years of hands-on experience support Edutech Global and Kalka Concept Nig. Ltd improve Customer Livetime Value (CLV) using tools such as Zendesk, Salesforce, Hubspot CRM tools.

▶️ I do not just respond to customers, I design systems and experiences that improve retention, increase satisfaction, and drive long-term loyalty.

✴️𝙒𝙃𝙀𝙉 𝙔𝙊𝙐 𝙃𝙄𝙍𝙀 𝙈𝙀, 𝙔𝙊𝙐 𝙂𝙀𝙏 ✴️

✅ Proactive customer support specialist who takes ownership of problems.

✅ Empathetic tickets manager.

✅ Collaborative customer success with the ability to work independently but also function as part of a team to achieve a common organizational goal.

✅ Less than 5mins response to customers inquiries.

✅ Attention to details and maintaining company's

𝙏𝙊𝙊𝙇𝙎 𝙄 𝙐𝙏𝙄𝙇𝙄𝙕𝙀 𝙏𝙊 𝘽𝙊𝙊𝙎𝙏 𝙋𝙍𝙊𝘿𝙐𝘾𝙏𝙄𝙑𝙄𝙏𝙔

➡️ Communication tools: Email, Slack, Messenger, Teams, Meet, Zoom.

➡️ CRM tools: Zendesk, Freshdesk, Intercom, Hub spot, Salesforce.

➡️ Project Management Tools: Asana, Trello, Monday, Clickup.

↖️ Google Workspace: Docs, Drive, Spreadsheet, Calendar, Vid, Slide, Gmail.

➡️ Microsoft Office Suite: Word, Excel, PowerPoint, Microsoft 365, Outlook, One drive.

➡️ Automation Tools: Zapier.

𝘿𝙤 𝙔𝙤𝙪 𝙉𝙚𝙚𝙙 𝙏𝙤 𝙂𝙧𝙤𝙬 𝙔𝙤𝙪𝙧 𝙍𝙚𝙩𝙖𝙞𝙣𝙚𝙧𝙨 𝘼𝙣𝙙 𝘽𝙚𝙖𝙩 𝙎𝙖𝙡𝙚𝙨 𝙏𝙖𝙧𝙜𝙚𝙩, 𝙄'𝙢 𝘼𝙫𝙖𝙞𝙡𝙖𝙗𝙡𝙚 𝙁𝙤𝙧 𝙄𝙢𝙢𝙚𝙙𝙞𝙖𝙩𝙚 𝙃𝙞𝙧𝙚.