Precious Irek

Precious Promise Irek 41, Joseph Mkpang Street, Ikot Ansa Calabar, Nigeria Mobile: -, E-mail:-PERSONAL PROFILE An empathic, passionate, and goal-driven Individual who meticulously delivers duties with strong adherence to ethics. Demonstrates excellent communication skills and an insatiable drive for continuous learning and development. Solid multi-tasking and problem-solving skills, Strong interpersonal and communication skills, Excellent Computer Skills, makes contact easily, possesses superior time management skills, with the ability to maintain poise and effectiveness under pressure. I speak both Russian and English fluently and currently learning the Polish language to augment. I am open to learning and I thrive in whatever environment I find myself in. I am great at health-related opportunities as well as the tech world, I am great at any area I find myself. EDUCATION & QUALIFICATIONS Logos International Secondary School, Imo State Sept 2004- June 2007 Hillcrest High Secondary School, Calabar Sept 2007- July 2008 Pristina High School, Kosovo Oct 2008- May 2010 Kirov State Medical School, Kirov Russia Bachelor of Medicine and Surgery (MBBS) Sept 2013 – June 2019 WORK EXPERIENCE Customer Support Agent Nov.2021 - Present LimTC Techloq Project Ukraine (Remote)        Working with CRM systems Response to customer complaints via Calls and Email. Monitors and resolves high-risk complaints that fall within a clearly defined set of established processes and procedures. Analyses and processes all types of complaints belonging to every jurisdiction being serviced by the department. Responsible for reviewing and responding to inbound queries, following up to ensure resolution with outbound communications as needed, and informing about complaints’ statuses within specified timeframes. Training of new recruits Give adequate feedback on services Customer Service Representative Freeki Nigeria  Feb 2021 – April 2021 Solve customer complaints and give adequate feedback on services.  Takes actions on defined customers’ complaints, gathering information, checking transactions statuses, conducting initial interviews with customers, and informing about complaints’ statuses within specified timeframes  Supervise training for Interns  Respond to employee questions and complaints. Data Analyst/ Admin Intern July 2020 – January 2021 Taxaide Global Logistics  Data Entry  Tracking the progress of goods shipment to make sure none is lost  Effective communication with the operations team  Identification and escalation of issues  Organize timely team meetings  Schedule and confirm appointments  Compile data, statistics and other information.  Plan, organize, direct and evaluate daily operations.  Photocopy and collate documents for distribution and filing Personal Assistant MARK E.J ASSOCIATES Calabar, Nigeria        Data Entry Analytic evaluations using the Ms Office Suite Clerical duties ( Scheduling appointments in and out of the state) Answer telephone calls and relay telephone calls and messages Greet clients and direct them to contact and service areas. Label, file and retrieve documents Type and proofread correspondence forms and other documents. SKILLS AND EXPERTISE             October 2019- May 2020 Proficient in Microsoft Excel suite MS Excel MS Office MS PowerPoint MS Word Ability to think Analytically Communication skills Problem-solving Skills Excellent research abilities and report writing Problem-solving and organizational skills Extensive leadership, management, and delegation experience Impeccable verbal and written communication skills. INTERESTS AND EXTRACURRICULAR ACTIVITIES  Participant in the international friendship week at Kirov state medical university.  Volunteer at children’s language summer school at Kirov state medical university.  Facilitator at a surgical conference at Kirov state medical university.  Continuous personal and professional development through conferences and trainings.