Precious Ikpefan

PRECIOUS IKPEFAN Project Manager http://linkedin.com/in/precious-ikpefan PROFESSIONAL SUMMARY Project Manager with over two years of experience in delivering cross-functional initiatives in operations and professional services, proficient in stakeholder management, schedule & budget control, and virtual project delivery using MS Project, Asana, and Jira in executing initiatives that reduced client follow-up queries by 40%, cut passenger congestion by 15%, and lowered onboarding time by 30%. Spearheaded property launches achieving 25–35% sales in initial launch windows and securing 40 exclusive listings thereby increasing revenue opportunities. Proven record of improving task completion and stakeholder outcomes. SKILLS • Mastered Google Workspace, Teams, MS Office (Excel, Word, Outlook, PowerPoint), Microsoft Project, Klaviyo, Asana, Notion, Brevo, WordPress, Trello, Jira, Zoom, Click up, Autodesk (BIM 360), Figma, Canva, CapCut and Python. • Execute research & analysis: data analysis, market research, user research, and feedback analysis. • Prioritize strategically and lead stakeholder management. • Implement Agile and Waterfall methodologies (Scrum). EXPERIENCE Saint Havens Home- Junior Project Manager (Part-time/On-site) January 2025 – PRESENT • • • • • Optimized the client experience by mapping out touchpoints, developing an after-sales tracker, and reducing follow-up queries by 40%. Spearheaded phase one launches by standardizing legal documents, leading stakeholder stepped presentation and managing the client verification to achieve initial sales of 25% – 35%. Secured 40 listings in Lagos by onboarding owners, standardizing templates and populating the CRM to achieve a 70% reduction in publication errors. Directed and collected post-sales feedback from 50+ clients and developed a sentiment analysis dashboard within a lean cross-functional team, enabling targeted sales messaging and increasing conversions by 20%. Deployed a customer-success playbook and CRM workflow automation, reducing average issue-resolution time by 45% and increasing repeat bookings by 18%. Federal Airports Authority (FAAN)- Project Manager intern/Assistant (Remote/Part-time) January 2024 – December 2024 • • • • • Executed a digital passenger experience initiative by streamlining check-in and automating passenger flow, cutting peak-hour congestion by 15%. Produced 4 stakeholder decks and 2 process flow diagrams, cutting onboarding time by 30% and driving adoption in training and strategy reviews. Implemented Asana boards to track cross-departmental tasks, boosting project visibility, and reducing missed deadlines by 20%. Facilitated weekly project update meetings with the FAAN stakeholders, creating detailed minutes and action items that improved alignment and decreased project delays by approximately 25%. Streamlined reporting templates and documentation, boosting project traceability and improving compliance by 20%. CERTIFICATIONS • • Asana Academy Workflow Specialist | https://bit.ly/Asanacert2025 PMP Certification (In progress) EDUCATION University of Lagos (UNILAG), NG BSc. psychology January 2020 – August 2025 SOFT SKILLS • • • • • • • Strong written & verbal communication. Organization / prioritization / time management. Problem solving / proactive escalation. Adaptability / independent remote work discipline. Trust-building / stakeholder influence. Cross-functional team leadership. Client/stakeholder liaison & expectation management.