Precious Fineman

PRECIOUS UGOCHI FINEMAN Port Harcourt, Nigeria PROFESSIONAL SUMMARY Detail-oriented and highly motivated professional transitioning into Customer Support and CRM roles. Hands-on experience using tools such as Slack, Freshdesk, HubSpot, and Trello for task management, communication, and customer support workflows. Strong communication skills with a proven ability to manage tasks, resolve issues, and work effectively in remote environments. CORE SKILLS • Customer Support & Ticket Handling • CRM Tools & Helpdesk Systems • Task & Workflow Management • Communication & Problem Solving • Remote Collaboration • Time Management & Organization TOOLS & TECHNOLOGIES • Slack • Freshdesk • HubSpot • Trello • Zapier • Google Drive • Dropbox CUSTOMER SUPPORT & CRM EXPERIENCE • Created and managed customer support tickets using Freshdesk • Organized and tracked tasks using Trello boards and workflows • Collaborated with teams using Slack communication channels • Explored CRM systems using HubSpot for contact and pipeline management • Built basic automation workflows using Zapier • Practiced remote work structure and task organization using digital tools PROFESSIONAL EXPERIENCE Legal Practitioner | Nigeria • Developed strong communication and client management skills • Handled documentation, organization, and follow-ups • Managed multiple responsibilities with attention to detail EDUCATION LL.B (Bachelor of Laws) Imo State University B.L (Barrister at Law) Nigerian Law School ADDITIONAL INFORMATION • Actively transitioning into Tech (Customer Support / Virtual Assistance) • Fast learner with strong adaptability to new tools • Open to internships, volunteer roles, and entry-level opportunities • Available for remote work