Precious Ezugwu

EZUGWU PRECIOUS Lagos, Nigeria SUMMARY ● Reliable and empathetic customer service specialist with over 4 years of experience in handling customer inquiries, resolving complaints, and providing top-tier support via phone, email, and live chat. ● Recognized for strong communication skills, a calm and patient approach, and the ability to effectively manage multiple tasks in a fast-paced remote environment. ● Seeking a remote role where I can contribute effectively to a customer-focused team and deliver highquality service. KEY COMPETENCIES ● Multichannel Customer Support (Phone, Email, Live Chat) ● CRM Systems (Zendesk, Freshdesk, HubSpot) ● Conflict Resolution & Customer Issue Management ● Active Listening, Empathy & Customer Engagement ● Time Management & Task Prioritization ● Team Collaboration & Cross-Functional Communication ● Problem Solving & Critical Thinking ● Productivity & Collaboration Tools (Zoom, Slack, Trello) WORK EXPERIENCE Customer Service Specialist Nigeria September 2024 - Present Enehills Computers World - Lagos, ● Processed and validated customer payments, ensuring transaction accuracy and compliance with company procedures. ● Provided timely and professional support to customer inquiries via online platforms and email channels. ● Coordinated and scheduled appointments while maintaining accurate and organized records. ● Facilitated sales transactions and delivered clear, detailed product information to support customer decision-making. ● Resolved customer issues efficiently, enhancing overall service experience and satisfaction Customer Officer ● January 2023 - September 2024 Johanan World Ltd - Lagos, Nigeria Processed and managed customer orders across both online and in-person channels, ensuring accuracy and timely fulfillment. ● Scheduled and coordinated appointments, maintaining organized calendars and confirming availability with customers. ● Responded to customer inquiries via email, providing prompt, clear, and solution-oriented support. Customer Service Representative The Scan Doctor Diagnostics - Lagos, Nigeria September 2021 - December 2022 ● Responded to patient inquiries via phone and email, ensuring timely and accurate communication. ● Managed payment verification and confirmation processes, maintaining accuracy and confidentiality. ● Utilized CRM systems to track, update, and manage patient interactions and case histories. ● Maintained and organized patient data using Microsoft Excel, ensuring data accuracy and accessibility. ● Delivered high-quality customer service, contributing to improved patient satisfaction and positive service outcomes. EDUCATION University of Nigeria, Nsukka – Enugu, Nigeria B.Sc. Mathematics September 2019 TRAINING AND CERTIFICATION Customer Relations Pro January 2023 Coursera Complete Data Analysis Course August 2023 Codestar, Coursera AVAILABILITY ● Available for flexible shifts ● Open to part-time, fixed-term, long-term, and permanent contracts ● Physically fit and able to meet job demands INTERESTS Team Work LANGUAGES English - Fluent Spannish - Basic Igbo - Native REFERENCES Available on request ● Continuous Learning ● Reliability Technology & Innovation