Precious Ezekiel

As an organised and resourceful professional, I have had up to 4 years of broad experience in customer service and telemarketing, and 2 years of direct experience in customer support of clients on e-commerce drop shipping.

Having coordinated sales and deliveries and also served customers over the years, my experience is built on the backbone of high-quality customer relationships and high-quality support that have created and surpassed expectations. In my career, I have also been able to deal well with customers in communications and customer service initiatives, which has resulted in customer satisfaction and customer retention. I have demonstrated the ability to work effectively in a team, which makes me capable of contributing positively to any job involving customer-related work.

PROFESSIONAL SKILLS

• Successful experience of providing remote customer support over time

• possessing good knowledge of principles and practices of customer service

• Knowledge of company products and services at a deeper level

• Capability to adhere to administrative procedures scrupulously

• High level of verbal and written communication

• Capacity to excel under pressure and stress management capabilities

• Self-motivated and highly independent

• Expert negotiator and trouble shooter

TECHNICAL PROFICIENCIES

• Zendesk

• Intercom

• Hubspot

• Zapier

• Google Calender

• Trello

• Monday.com, Pipedrive and sales force among others

Ready to contribute my extensive experience, dedication, and passion for outstanding service to any organization. Feel free to reach me anytime.