Precious Eze

PRECIOUS EZE​ Lagos, Nigeria | | LinkedIn PROFESSIONAL SUMMARY Results-driven Administrative Virtual Assistant and Customer Support Specialist with 6 years of experience supporting executives, teams, and businesses across fintech, retail, logistics, and service-based industries. Trusted for maintaining operational structure, accuracy, and seamless communication in fast-paced environments. Highly skilled in executive support, inbox and calendar management, CRM systems, and multichannel customer support. Known for anticipating needs, optimizing workflows, resolving issues efficiently, and handling sensitive information with professionalism and discretion. Founder of CareerAxis NG, delivering ATS-optimized CVs, LinkedIn profile optimization, and career branding solutions that help job seekers increase visibility, credibility, and interview outcomes. Consistently recognized as organized, proactive, solutions-driven, and dependable in both operational and client-facing roles. CORE COMPETENCIES ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Administrative & Virtual Assistance Executive Virtual Assistance & Executive Support Calendar, Inbox & Scheduling Management Multichannel Customer Support (Email, Chat, Phone) Customer Relationship Management (CRM) Client Communication & Service Delivery Workflow Optimization & Process Improvement Conflict Resolution & Escalation Handling Data Entry, Documentation & Reporting Order Processing & Fulfilment Confidential Records & Information Handling Microsoft Office Suite (Word, Excel, PowerPoint) Google Workspace (Docs, Sheets, Drive, Calendar) Task & Project Management (Trello, Asana) Time Management & Prioritization ATS-Compliant CV Writing & LinkedIn Optimization Brand Representation & Client-Focused Support Blogging & Content Creation PROFESSIONAL EXPERIENCE Founder | CV Writer & Career Branding Expert​ CareerAxis NG | October 2024 – Present ●​ Founded and managed a career branding service delivering CVs, cover letters, portfolios, and LinkedIn profile optimization. ●​ Produced ATS-optimized, recruiter-focused CVs, increasing client interview call-backs by 85%. ●​ Conducted in-depth client consultations, translating career histories into compelling, results-driven narratives. ●​ Achieved 95% client satisfaction rate through quality delivery, timely revisions, and client-centered service. ●​ Managed end-to-end client processes, ensuring repeat referrals and consistent high-quality service. Administrative Virtual Assistant (Customer Support & Operations) - Remote​ EasySpend (Fintech) | United States Of America (USA) | August 2025 – January 2026 ●​ Delivered administrative and operational support across customer service and backend processes, resolving 98% of customer inquiries on first contact, improving overall user satisfaction. ●​ Optimized customer support workflows, reducing response times by 50% and increasing operational efficiency by 35%. ●​ Managed CRM data and coordinated operations tasks, achieving 100% accuracy in customer records and documentation. ●​ Streamlined social media engagement, increasing community interactions by 45% and app sign-ups by 30% during active campaigns. ●​ Implemented customer feedback processes that increased positive reviews by 60%, enhancing brand credibility and trust. ●​ Served as a key operations liaison, improving cross-departmental coordination and supporting scalable business operations. Executive Virtual Assistant - Remote/Contract​ Frank JULS Automotive Enterprise | January 2025 – June 2025 ●​ Provided high-level executive support, improving scheduling efficiency and reducing missed deadlines by 30%. ●​ Managed inboxes, calendars, and correspondence with 100% accuracy, ensuring smooth operations. ●​ Coordinated meetings and reports, increasing operational efficiency by 25%. ●​ Maintained confidential business records and executive documents with discretion. ●​ Acted as liaison between executives, clients, and vendors, enhancing business communication flow. Administrative Virtual Assistant - Remote/Contract​ House of DD WEARS / DD KICKERS | March 2024 – August 2024 ●​ Streamlined administrative processes, reducing turnaround time by 20%. ●​ Handled customer inquiries and order processing with 100% resolution success rate. ●​ Improved inventory tracking and reporting, increasing customer retention by 35%. ●​ Supported online engagement initiatives, enhancing brand visibility and customer interaction. Brand Promoter / Customer Engagement Representative - Onsite​ Agency Promotions (Nivea, Kellogg’s, Indomie, Guinness, Nestlé) | January 2021 – February 2022 ●​ Increased product sales by 30% through persuasive in-store promotions. ●​ Conducted product demonstrations, improving customer brand awareness by 40%. ●​ Collected feedback to inform marketing strategies, exceeding weekly engagement and sales targets by 20%. Office Administrative Assistant - Onsite​ Kane Logistics Company, Lagos | June 2019 – May 2020 ●​ Improved delivery tracking accuracy by 25% through enhanced reporting systems. ●​ Coordinated logistics schedules and documentation, reducing operational delays by 20%. ●​ Maintained accurate client communication records and weekly reports. Customer Service Sales Representative - Onsite​ Jendol Superstore, Lagos | March 2017 – April 2018 ●​ Achieved 98% customer satisfaction score through effective inquiry handling. ●​ Increased sales by 15% through personalized recommendations and upselling. ●​ Maintained accurate sales records and supported improved reporting accuracy. EDUCATION & CERTIFICATIONS ●​ ●​ ●​ ●​ HND, Mass Communication | Federal Polytechnic Oko, Anambra State | 2024 Certified Virtual Assistant | ALX Africa | 2025 Customer Experience for Business Success | HP Life eLearning | 2025 Microsoft Office Suite | CIHD | 2014 TECHNICAL SKILLS Microsoft Office Suite | Google Workspace | CRM Systems | Zoho Mail | Zoho Live Chat | Miden | Safe Haven | Anchor | Canva | Trello | Asana | Data Entry | Document Formatting | Cloud Storage & File Organization