Precious Elaine Z. Maribojo

 Name: PRECIOUS ELAINE Z. MARIBOJO Date of Birth: NOVEMBER 15, 1991 Email:- Mobile number: - Social Status: MARRIED Landline:- Current address: Blk 1 Lot 17 Venus St. Victoria Heights Subd. Damosa Lanang, Davao City 8000 Permanent Address: Blk 1 Lot 17 Venus St. Victoria Heights Subd. Damosa Lanang, Davao City 8000 EDUCATIONAL BACKGROUND AND PROFESSIONAL QUALIFICATION Hotel and Restaurant Management NC2 graduate. Experienced in working as a Technical Support Representative Tier 3 at Synnex Concentrix former Link to Support. A BPO company. Troubleshooting Cisco ,Linksys, Belkin and Netgear Network devices with sales. Experienced in IBEX Global. a BPO company. as a billing integrated customer service representative of AT&T U-verse, DirecTV and Wireless services. Languages Spoken: English, Filipino. Proficient in Microsoft Office such as Word, Excel and Power Point. PERSONAL TRAITS Good communication skills Respect time and learns patiently Hardworking and efficient Pays attention to details Can work with minimum supervision Good interpersonal relationship skills WORK HISTORY Period Covered DesignationEmployer February 2013 –July 2015 Technical Support tier 3 Synnex Concentrix Synnex Concentrix is a business process outsourcer. Located at Damosa IT Park, Building 1 J.P Laurel Avenue Lanang, Davao City Roles and Responsibilities: Troubleshoots network devices (router, gateway, range extenders, wireless adapters, wireless access points, switches , hubs and power lines) Cascading wired & wireless networks Troubleshoots wireless devices ( wireless printers, mobile phones, tablets, smarTV, media streaming devices, gaming consoles) Port forwarding CCTV cameras and gaming consoles Setting up Remote Desktop feature in desktop and laptop Selling technical services before conducting a troubleshooting Selling network devices based on the customer's needs Period Covered DesignationEmployer November 2015 –November 2016 Customer Service Representative IBEX Global IBEX Global it is a business process outsourcer offering an integrated suite of services that supports an expansive array of customer facing solutions. Roles and Responsibilities: Integrated Service Model (ISM) Customer Service Representative of AT&T account Explaining and educating Uverse, DirecTV and Wireless bill Explaining and educating customers in the combined bill process Unify - deunify bills Combine/ decombine bills Setting up pay-per-view or subscriptions Suspend/unsuspend an account Upgrading/Downgrading service packages Process/ Transfer Payments Payment arrangement process Processing move service orders Payment draft process Tracking an appointment with Technicians Tracking the status of Visa Rewards Cards Providing adjustments & credits on the bill Expediting shipments & installation schedules Upgrading equipment features Checking the eligibility of the customer's wireless plans Transferring the billing responsibility from the account holder to the authorized person Changing billing cycles and due dates Offering new or updated service promotions Educational Background Diploma May 2012 - November 2012 - Hotel & Restaurant Management NC2 (Vocational course) June 2004 - April 2008 - Notre Dame of Kabacan Inc. Bonifacio Street Kabacan, Cotabato 9407 High School June 1999 - April 2004 - Notre Dame of Kabacan Inc. Bonifacio Street Kabacan, Cotabato 9407 Elementary Trainings Attended Basic Cisco networking Basic Billing Studies Basic wireless networking REFERENCE JACQUELINE M. AUJERO Finance Supervisor Coca - Cola Bottlers Company Davao City - MISCHELLE CATHERENNE GARCIA Entrepreneur Michico Enterprises - RAINIER ALPHONSE PHILLIPPE CATOTO AT&T Supervisor Ibex Global Solutions Inc. -