Precious Ekwusah

EKWUSAH PRECIOUS GIFT Lagos, Nigeria | linkedin.com/in/preciousgift Professional Summary Dedicated and resourceful professional with a B.Sc. in Human Resources Management and over 3 years of experience in customer service, telemarketing, telesales, lead generation, and administrative support. Skilled in using CRM tools (Salesforce, HubSpot), digital communication platforms, and project management tools to optimize workflows and enhance client satisfaction. Proven ability to manage client relationships, generate leads, resolve complaints, and support remote teams. Seeking a remote opportunity in Customer Support, Sales Development, Virtual Assistance, or CRM Management where I can leverage my skills to deliver measurable results. Key Achievements • Increased customer satisfaction to 95%+ through efficient complaint resolution and personalized support. • Consistently exceeded sales targets through cold calling, telesales, and lead generation campaigns. • Supported workflow optimization by leveraging CRM and project management tools, improving data accuracy and reporting. • Trained and guided team members in customer handling and CRM usage, enhancing overall performance. • Managed remote collaboration effectively across teams using Zoom, Slack, and Google Workspace. Core Skills & Competencies • Customer Service & Complaint Resolution • Telemarketing, Cold Calling & Lead Generation • Virtual Assistance & Administrative Support • CRM Management (Salesforce, HubSpot) • Project Management & Process Optimization • Digital Marketing & Automation Tools • Communication & Conflict Resolution • Remote Collaboration (MS Teams, Slack, Zoom, Google Workspace) Professional Experience Customer Service Representative Mason Telecommunication Limited – Lagos | 2021 – 2022 • Delivered frontline customer support by answering inquiries and resolving service-related complaints. • Handled incoming and outgoing calls, providing product and service information. • Supported daily administrative workflows to achieve deadlines and business targets. • Ensured accuracy in data entry, correspondence handling, and digital communication. Telesales Representative Ednut Global Services Limited – Delta State | 2019 – 2021 • Managed telesales campaigns by engaging clients through calls and follow-up communications. • Generated qualified leads and scheduled appointments with prospective clients. • Maintained accurate client records and reported sales activities to management. French Tutor (NYSC) National Youth Service Corps – Kwara State | 2017 – 2018 • Taught students basic French language and supported them in Business Studies. • Organized and facilitated inter-school debates and competitions. Office Management Intern ISFOP Benin – Benin Republic | 2016 • Handled front desk operations and general record keeping. • Assisted with administrative and office management tasks. General Secretary Estomol – Lagos State | 2008 – 2009 • Provided administrative and secretarial support. • Assisted management with scheduling and correspondence. Education B.Sc. Human Resources Management – ISFOP Benin | 2014 – 2017 Post Graduate Proficiency Certificate in Project Management – Obafemi Awolowo University (OAU) | 2018 Certifications & Training • Digital Witch Certification in Digital Skills & CRM Tools (2025) • Salesforce Administrator • HubSpot Academy – Digital Marketing & CRM • Customer Service Excellence Training • Project Management Training (2018)