Precious Daniel

PRECIOUS DANIEL PROFESSIONAL SUMMARY:​​ ​ ​ ​ ​ ​ ​ I am a results-driven professional with over three (3) years of experience as an Online English as a Second Language (ESL) Tutor, two (2) years as a Virtual Assistant, and two (2) years as a Customer Service Representative highly skilled in communication, organization, client support, administrative assistance,setting appointments,handling inbound calls,digital task management while delivering exceptional service. Adept at creating engaging learning materials, managing customer inquiries, managing schedules and providing efficient administrative support. Known for professionalism, empathy, creativity, and the ability to adapt quickly to diverse roles and environments. PROFESSIONAL EXPERIENCE:​ ​ ​ ​ ​ ​ ​ ​ ​ Online English as a Second Language (ESL) Tutor Excellent Kids | Remote- Favour Kids Academy | Onsite- ●​ Taught young learners (ages 2–12) and adults using interactive ESL teaching methods. ●​ Created lesson plans, activities, songs, and visual aids to enhance comprehension and speaking. ●​ Improved student fluency, confidence, and pronunciation through personalized teaching strategies. ●​ Managed online classes effectively using Zoom and other digital platforms. ●​ Recognized for helping learners become more confident, fluent, and engaged. Virtual Assistant| Freelance & Remote Roles ​​ ​- ●​ Provided administrative and organizational support to clients remotely. ●​ Managed schedules, emails, meetings, and travel arrangements to ensure workflow efficiency. ●​ Handled data entry, file organization, research tasks, and document preparation. ●​ Created simple graphics and digital materials using Canva for client presentations and social use. ●​ Assisted with customer communication, responding to inquiries via email, chat, and messaging tools. ●​ Ensured timely execution of tasks and maintained a high level of professionalism and confidentiality. Customer Service Representative/Administrative Support | Remote / Hybrid Roles- Barbadan and Congredia JUMAZ Professional Services ●​ Delivered high-quality customer support across phone, live chat, and email, handling diverse inquiries with empathy, clarity, and professionalism. ●​ Provided accurate product information, guided customers through troubleshooting steps, and resolved issues efficiently to minimize escalations. ●​ Consistently maintained high customer satisfaction ratings by ensuring timely responses and effective first-contact resolution. ●​ Logged, tracked, and updated customer interactions using CRM systems, ensuring accurate documentation and follow-up. ●​ Identified recurring customer concerns and reported insights to supervisors, contributing to service process improvements. ●​ Adhered strictly to company policies, data protection, and confidentiality standards while working remotely. ●​ Collaborated with team members and supervisors to meet daily performance targets and service-level agreements (SLAs). ●​ Handled inbound B2B Sales calls ●​ Arranged and conducted appointments with top clients, boosting sales by 48% ●​ Demonstrated strong conflict resolution, patience, and active listening skills, especially in high-pressure or sensitive customer situations. ●​ Recognized by supervisors and customers for calm communication, reliability, and problem-solving ability. CORE SKILLS:​ ​ ​ ​ ​ ​ Technical Skills: ●​ Zoom ●​ Google Classroom ●​ ClassIn ●​ Customer Relationship Management (CRM) Systems ●​ Microsoft Office Suite ●​ Canva ●​ Chat Support Tools / Calls / Email Support ●​ Calendar Management Tools ​ ​​ Soft Skills: ●​ Communication & Interpersonal Skills ●​ ESL Teaching (Kids & Adults) ●​ Customer Service & Support ●​ Problem-Solving & Conflict Resolution ●​ Lesson Planning & Classroom Management ●​ Time Management & Multitasking ●​ Organization & Administrative Support EDUCATION:​ ​ ​ Bachelor of Laws (LL.B) AE University ​ ​ ​ ​ ​ ADDITIONAL EXPERIENCE & ACHIEVEMENTS :​ ​ ​ ​ ​ ●​ Completed a 3-month Teachers’ Classroom Management Program. ●​ Represented school in a Teachers’ Communicative Skills Competition. ●​ Selected to lead students on a school excursion. ●​ Participated in a teacher skill-acquisition program with the school principal. ​ REFERENCES:​ Available upon request. ​ ​ Teaching English as a Foreign Language (TEFL) Certification London College of Teachers Teacherrecord.com ​ ​ ​ ​ ​ ​