PRECIOUS IJEOMA COLLINS
CAREER SUMMARY
I bring a proven track record as a Customer Service Representative with great sales potential. My
commitment to delivering exceptional customer experiences stems from a genuine passion for assisting
individuals, bolstered by my adept communication skills. My tenure in customer service has further
honed my ability to engage actively, empathize, and communicate with clients effectively, consistently
surpassing their expectations. I excel in troubleshooting and managing multiple tasks while upholding a
composed and professional demeanor, even in demanding circumstances.
SKILLS
Microsoft Office proficiency
Active Listening and great strength in the use of positive language
Emotional Intelligence
Detail-Oriented
Problem-solving and critical thinking
Time Management
Persuasion & Negotiation
Communication and Adaptability
Teamwork
Knowledgeable in catering and event management
PROFESSIONAL EXPERIENCE
Outreach Coordinator and appointment setter
YOUTH WELLNESS NETWORK· Part-time
Jun 2024 to Present
Toronto, Ontario, Canada · Remote
Managed contact databases and performed targeted outreach via
emails, calls, and social media.
Collaborated with marketing and sales teams to align outreach
efforts with campaign goals and messaging.
Tracked engagement metrics and provided weekly reports on
outreach effectiveness.
Built trust and maintained ongoing communication with key
stakeholders to support long-term partnerships
Conducted outbound calls, emails, and follow-ups to schedule
qualified appointments for the sales or business development team.
Maintained detailed records of conversations and appointments
using CRM software (e.g., Salesforce, HubSpot).
Pre-qualified prospects by understanding their needs and aligning
them with company services or products.
Handled objections confidently and built rapport to ensure positive
customer experience.
Met or exceeded weekly targets for call volume, appointments set,
and conversion rates.
SDR and BDR
Careerist · Contract
Dec 2023 to Oct 2024 · 11 mos
United States · Remote
Conducted high-volume outbound cold calls and emails to generate
qualified leads and set appointments for the sales team.
Researched and identified potential clients using tools like LinkedIn
Sales Navigator, Apollo, and CRM systems.
Collaborated with Account Executives to develop strategic outreach
plans and drive revenue growth.
Consistently met or exceeded monthly KPIs, including outreach
volume, meetings booked, and pipeline creation.
Handled objections and built rapport with key decision-makers
across industries to understand their business needs.
Sales Advisor/Mentor - Remote
CAREERIST INC. Florida, USA.
[May 2022 – September 2023]
Reaching out to potential clients through calls, chats, and emails.
Dealing with clients’ doubts, and concerns and finalizing sales deals.
Asking open-ended questions to understand customer’s needs.
Meeting up with sales quotas and facilitating future sales.
Mentoring/coaching new sales advisors.
Call-Center (Tele-sales) representative - Remote
UNATEUS LOGISTICS INT’L LTD. Lagos, Nigeria.
[February 2021 – June 2022]
Processing incoming leads using the provided CRM tool, following the script, confirming
purchases per work shift, handling every customer’s objection, and closing a sale.
Applying Up-sale and Cross-sale Techniques, defining the date and time of delivery.
Processing not less than 100 new leads per work shift.
Processing of recalls and reminders by the outlined standard.
Abiding by the average call and talk time in minutes.
Make sure to convince clients to buy products with good presell techniques.
Convert potential customers into real ones and Comply with the KPI regulations.
Learning Manager/SLA Supervisor - Remote
SMARTTECH INNOVATORS COMPANY Lagos,
Nigeria. [December 2020 – December 2021]
Providing technical support to customers, troubleshooting technical issues, and providing
solutions.
Monitoring employee and customer interactions to assess the quality of service.
Assessing personnel performance, implementing incentives and team-building events to boost
morale.
Collaborating with other teams to identify and resolve customer issues professionally.
Customer Care Representative – On-site
ACCESS BANK PLC Lagos, Nigeria.
[October 2016 – August 2021]
Providing customer support via chat, email, and calls.
Account opening and closure, BVN enrolment and update.
Providing Information about the company’s products and services.
Dispute resolution on failed POS/WEB transactions.
Resolutions of customers' complaints on the customer service desk
Placing and removing restrictions; on customer's account on request.
Quality Control Personnel – A Year NYSC
MINISTRY OF AGRICULTURE AND NATURAL RESOURCES
Kwara State, Nigeria.
[December 2014 – November 2015]
Supervise the production of soya milk Supervise the sorting of the soya bean seed, soaking,
and washing based on standard Ensure that the wet milling, sieving, and cooking were
done properly and in a hygienic environment Co-ordinate the packaging of the finished
product: Soya Milk to meet the required quality
AWARD & CERTIFICATIONS
NYSC CDS Certificate of Honor from the National Agency For Food And Drug Administration And Control
(NAFDAC)
ALX Virtual Assistant Certification Of Completion.
EDUCATION
[2008 - 2013]
National Diploma & Higher National Diploma in Food Technology - Federal Polytechnic, Nekede, Owerri
Imo State Nigeria.
REFEREE
● Available on request
