Precious Claire Cabansag

Hi, it's Claire here! As a seasoned customer service representative with a passion for providing exceptional support and building lasting relationships with customers, I bring over 4 years of invaluable experience gained from working in a BPO company. Throughout my career, I've refined my communication skills to perfection, effortlessly addressing inquiries, resolving issues, and ensuring customer satisfaction at every interaction.

In my role, I've encountered a wide range of customer inquiries and challenges, from simple product inquiries to resolving difficult issues. Regardless of the situation, I pride myself on my ability to remain calm under pressure and find effective solutions promptly. For instance, I once assisted a frustrated customer who was experiencing difficulties with our website. Through active listening and collaboration with our Team leader, I identified the root cause of the problem and provided step-by-step guidance to resolve it, resulting in a delighted customer who commended my patience and expertise.

I thrive in fast-paced environments, where I've demonstrated my ability to handle even the most challenging situations with grace and empathy. Whether it's managing a high volume of calls during peak hours or de-escalating tense customer interactions, I approach each task with professionalism and a commitment to delivering exceptional service. My dedication to exceeding expectations has earned me recognition from both customers and supervisors alike.

In addition to my communication skills, I bring a blend of warmth and efficiency to every customer interaction. I understand the importance of building rapport and trust with customers, which is why I strive to make each interaction not only productive but also pleasant and memorable. By empathizing with their concerns and demonstrating genuine care, I've been able to turn dissatisfied customers into loyal advocates for our brand.

Overall, my 4 years of experience in the BPO industry have equipped me with the skills, knowledge, and mindset to excel in customer service. I am confident that my proven track record of success, combined with my passion for helping others, makes me an invaluable asset to any team.