Precious Chioma Uzuegbu

Precious Uzuegbu - Lekki, Lagos.- www.linkedin.com/in/preciouschioma ABOUT ME I am a Virtual Assistant skilled in administration, customer service, social media management, content creation, design, analysis, reporting, business development, and lead generation. I am experienced in managing schedules, editing documents, using CRM systems, conducting research, and creating engaging visual content. Strong in client support, social media engagement, and helping clients improve efficiency and online presence. WORK EXPERIENCE SWAP SPACE Apr 2023 - Jan 2025 VIRTUAL ASSISTANT (BUSINESS DEVELOPMENT & SOCIAL MEDIA MANAGEMENT) Dubai, United Arab Emirates • Managed social media accounts, scheduled posts, and created engaging content to boost brand awareness. • Conducted in-depth research on trends before developing content calendars and marketing strategies. • Designed visually appealing graphics to enhance social media presence. • Monitored audience engagement and analyzed social media performance metrics. • Performed accurate and efficient data entry while maintaining organized file systems. • Cold calling, cold mailing, and lead generation. • Scheduling and calendar management. ESSO PROPERTIES LIMITED ADMINISTRATIVE ASSISTANT Feb 2022 - Feb 2023 Lagos, Nigeria • Assisted in social media engagement and community management. • Managed and responded to a high volume of emails and correspondence daily. • Performed accurate and efficient data entry tasks while maintaining organized file systems. • Edited and proofread various documents to ensure clarity, consistency, and accuracy. • Effectively managed diaries, scheduled meetings, and coordinated calendars for team members. FUREX TECHNOLOGIES CUSTOMER SUCCESS OFFICER Jan 2021 - Dec 2022 Lagos, Nigeria • Assisted in developing customer retention strategies using social media. • Engaged with customers through various communication channels (chat, email, phone) to provide top-tier support. • Handled customer complaints and inquiries, providing appropriate solutions and alternatives within specified time limits. • Identified and assessed customer needs, effectively resolving issues to achieve customer satisfaction. • Escalated complex issues to the appropriate teams and ensured timely follow-up for issue resolution. MIDSTREAM GLOBAL INVESTMENT LIMITED CUSTOMER SERVICE REPRESENTATIVE Mar 2020 - Nov 2020 Lagos, Nigeria • Handled a high volume of incoming customer calls regarding payment processing, technical difficulties, and operational queries. • Revised and improved customer service phone scripts to provide consistent and effective support. • Monitored and tracked customer feedback, identifying trends for service improvement. • Followed up with customers regarding payment remittances, ensuring timely resolution and customer satisfaction. EDUCATION Micheal Okpara University Bachelor of Science (B.Sc), Fisheries CERTIFICATIONS • Virtual Assistant Programme: Email and calendar management, task prioritization, inbox management, research, presentation creation, travel booking, expense tracking, and social media management. LANGUAGE SKILLS • IGBO (Mother tongue), ENGLISH (Fluent) SKILLS • Email and calendar management, Data entry and organization, Scheduling and appointment setting, Customer support and communication, Research and data collection, Social media management & content creation, Social media scheduling & engagement strategies, Trend research for optimized content planning, Basic graphic design (Adobe Express, Figma), File and document organization, Google Suite & Microsoft Office proficiency, CRM and task management tools (Trello, Asana, HubSpot), Attention to detail, Time management, Problem-solving, Adaptability, Confidentiality and discretion