Precious Aguorji

AGUORJI PRECIOUS VIRTUAL EXECUTIVE ASSISTANT PROFESSIONAL SUMMARY I’m an experienced Virtual Assistant with a strong track record of handling customer inquiries, resolving issues efficiently, and supporting day-to-day business operation. My focus is simple: keep your operations organized, your customers satisfied, and your schedule running without stress. I also handle appointment setting, making sure your calendar stays full and well-organized. This is helpful for business owners who want more time for strategy, coaching, or delivering services instead of chasing missed messages. SKILLS AND TOOLS • skills: Proficiency in use of customer management tools such as Hubspots, Clickup, Salesforce, Microsoft, Zendesk, Monday.com etc Strong knowledge and usage of Microsoft Office Suite. Strong knowledge and usage of Data Entry tools. Customer Service, Customer sales support and Customer complaint management. Team Leadership, Time-management, Multi-tasking and Problem-solving skills. Written and verbal communication skill Telephone skills Computer literacy Email management Live chat support PROFESSIONAL EXPERIENCE David Blaize Ltd Houston, United states Virtual Administrative Assistant 08/2025 - 11/2025 • Managing emails, calendars, and scheduling with accuracy and efficiency • Organizing files, documents, and records to keep operations running smoothly • Handling data entry tasks with strong attention to detail and zero errors • Responding to client inquiries and providing timely support • Coordinating tasks, follow-ups, and reminders to ensure deadlines were met • Preparing reports, documents, and communication materials • Conducting research and summarizing information clearly and professionally • Assisting with social media updates and basic content tasks • Working independently, taking initiative, and delivering tasks on time Philcop Mega Vision - Abakaliki, Ebonyi State Customer service representative 03/2019 - 09/2020 • Assisted customers in making informed decisions by providing detailed product information. • Provided top-notch support for increased customer satisfaction. • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers. • Participated in team meetings sharing best practices for improving service delivery. • Collaborated with sales team to maximize product visibility and increase sales by 70% • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction. • Maintaining a clean and orderly work environment promoting a conducive atmosphere for both staff and customers. • Improved customer satisfaction by effectively handling complaints and inquiries. • Processed orders promptly ensure a positive shopping experience for customers. CNET COMMUNICATION INTEGRATED SERVICE LIMITED Abakaliki, Ebonyi State Sales representative 02/2017 - 02/2019 • Maintained thorough records of all sales activities to ensure transparency. • Promoted up-sell opportunities during customer interactions, boosting overall revenue generation and increase sales by 70% • Tailored pitches according to individual consumer preferences to increase conversion rates. • Pioneered innovative sales strategies for increased market penetration. • Educated customers about product features and benefits, driving informed purchasing decisions. • Fostered strong customer relationships through exceptional service. • Provided after-sales support, enhancing customer satisfaction and loyalty. • Delivered high sales performance within budget to strict deadlines and targets. CERTIFICATION: Create Customer Support Data with Google Sheets IT Support Training Technical Support Fundamentals EDUCATION EBONYI STATE UNIVERSITY - Abakaliki, Ebonyi State 01/2019 - 11/2023 Bachelor of Science: APPLIED MICRO-BIOLOGY HOLYGHOST SECONDARY SCHOOL - Abakaliki, Ebonyi State 09/2011 - 06/2017 A-Levels: SCIENCE TRINITY NURSERY AND PRIMARY SCHOOL - Abakaliki, Ebonyi State 09/2002 - 08/2011 PRIMARY SCHOOL CERTIFICATE: FSLC