Precious Adaobi Nnabugwu

NNABUGWU PRECIOUS ADAOBI Remote Virtual Assistant PROFESSIONAL SUMMARY Dynamic and results-driven Administrative Assistant Professional with over 3 years of experience in dynamic and fast-paced environments. Demonstrated ability to handle Administrative tasks, resolve issues, and ensure satisfaction through personalized service delivery. Skilled in building strong relationships and adapting to evolving customer needs, resulting in increased customer loyalty and retention. Proficient in leveraging effective communication and problem-solving skills to enhance the customer experience and drive company goals. Experienced in virtual assistance and proficient in CRM tools, Microsoft Office Suite, and administrative support functions. Committed to delivering excellence in administrative responsibilities and contributing positively to team dynamics. SKILLS • • • • • • • • • Customer Service Virtual Assistance Complaint resolution Order Processing Email/Chat Support Effective Communication Troubleshooting Administrative Support CRM Tools (Hubspot, Freshdesk, Trello, Calendly, Monday.com ) • • • • • • • • Microsoft Office Suite Data Entry Appointment Scheduling Google Workspace Time Management Calendar Management Call Documentation Problem-solving aptitude WORK HISTORY 08/2022 to 01/2024 Administrative Assistant/ Secretary Welcome U Shopping Center – Port Harcourt, Rivers State • Greets and assists customers upon entry, providing a high-level personalized service in product selection, fitting, and styling to enhance customer satisfaction and loyalty. • Builds rapport with customers to closely understand their preferences and needs, leading to more targeted and appreciated service delivery. • Manages customer transactions, including order placement, payment processing, and coordination of timely deliveries. • Implements an efficient customer contact management system, reducing data discrepancies by 20% and improving customer response time. • Provides outstanding assistance to over 1200 customers over the years, contributing to a 25% increase in positive customer reviews through a customer-centred service approach. • Manages the outsourcing of products to online customers, ensuring efficient order fulfilment and customer satisfaction. • Plays a key role in complaint resolution by collaborating with various departments, which decreased escalated customer complaints by 10%. 01/2024 to current Administrative Officer Surebloom International School – Obioakpor Portharcourt, Rivers State. • Office Management: Overseeing the daily operations of the school office, ensuring that administrative tasks are completed efficiently. • Record Keeping: Maintaining accurate records of students, staff, attendance, academic performance, and other essential documents. • Communication: Serving as a point of contact for communication between the school and parents, students, staff, and external agencies. This includes handling inquiries, correspondence, and phone calls. • Event Coordination: Organizing and coordinating school events, meetings, and assemblies, ensuring that all logistical details are managed. • Email Management: Effectively manage and organize school emails, ensuring timely responses and sending Newsletters to the parents. CERTIFICATION/TRAINING PAN AFRICAN PROFESSIONAL INSTITUTE 2022 • Proficiency in Secretarial and Administrative Management • Proficiency certificate in human resource management • Proficiency in project management and analytics DIGITAL WITCH SUPPORT COMMUNITY Demand IT Skills Training EDUCATION- Bachelor Of Science in Education/Economics University Of Nigeria Nsukka, Nigeria - National Youth Service Corp Port Harcourt, Rivers State, Nigeria. 2024