Precious

PRECIOUS FAVOUR Virtual Assistant | Administrative & Customer Support Specialist | Data Entry Operator | Boosting Business Productivity Through Reliable Support and Smart Task Handling CONTACT Newton, Edo state EDUCATION Bachelor of Education (Economics) University of Benin 2021 - 2024 SKILLS Typing SUMMARY Highly organized and detail-oriented Administrative Assistant with over 2 years of office experience, specializing in administrative support, accurate data entry, excellent customer service, problemsolving, and optimal assistance. Known for increased productivity, streamlining office operations, and relieving the workload of managerial staff. Adept at boosting customer satisfaction & retention by providing support that encourages repeat business. A dependable professional committed to helping teams stay organized, responsive, and successful. WORK EXPERIENCE Freelancer | Virtual Assistant Office Administrative Assistance 2024 - present Developed and implemented a new filing system, resulting in a 30% reduction in time spent searching for documents. Google Workspace Managed office calendar and scheduled 20 + meetings weekly with a Microsoft office 95%+efficiency rate, improving time management. CRM Software Data Entry File Management Email Management Calendar Management Appointment scheduling Communication skill Proactive Time Management Efficiently managed and systematized over 100+ daily emails using priority color-coding systems, reducing miscommunication by 40% and improving response time. Achieved 85% first-contact resolution rate for customer complaints. st Kitts Real Estate Data Entry Operator Jan 2022 - 2023 Transferred data from paper formats to computer files or database systems utilizing keyboards or data recorders. Accurately managed and updated over 500+ real estate records, including property details, transactions, client data, and financials, ensuring 98% data accuracy using Excel. Detail - oriented Responded to 95% of customer inquiries within one business day. Active listening Maintained 90% inbox response rate within 12 hours. LANGUAGE English (Fluent) CERTIFICATE Virtual Assistant Training Program Customer Success Foundataion