Preciosa Pera

Curriculum Vitae PRECIOSA V. PERA General Virtual Assistant Customer Service Associate My primary objective is to establish specific goals aimed at enhancing performance and ensuring optimal client satisfaction. These goals encompass refining administrative skills, staying abreast of industry advancements, and fostering transparent communication channels with clients. Additionally, I endeavor to enhance efficiency by adopting automation tools and workflows, thereby enabling the effective handling of tasks and allowing for the allocation of time toward more strategic endeavors. I prioritize excellence in administrative duties, data analysis, data entry, scheduling, and facilitating the expansion and development of the company. With a proven track record of delivering exceptional results, I possess a diverse skill set that equips me to thrive in demanding environments. Proficient in Excel for complex data analysis, adept at crafting engaging content, and skilled in identifying growth opportunities, I am enthusiastic about tackling new challenges and contributing significantly to corporate success. Mobile: -, - WhatsApp: - Skype: live: prehzious_1 Email:-Facebook: https://www.facebook.com/preciosa.pera/ LinkedIn: www.linkedin.com/in/preciosapera Onlinejobs.ph: https://www.onlinejobs.ph/jobseekers/info/- Preciosa Pera Work Experiences February 2020 — January 2023 - Concentrix Customer Service Associate • • • • • • Concentrix Corporation (CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. I provide advanced support for complex restaurant owners' inquiries and accountrelated issues within the food ordering app. Demonstrate a deep understanding of the app's functionalities, policies, and technical aspects to address customer concerns effectively. Collaborate with other departments to resolve escalated issues and enhance support processes. Engage in both inbound and outbound communication through various channels such as phone, chat, and email. Strive to ensure high customer satisfaction levels, tackle intricate problems, and optimize the efficiency of service operations within the app. March 2017 — December 2017 - Alorica Customer Service Expert • • • • • Alorica Inc. is a global leader in customer experience solutions. The Company supports the world's respected brands with the best talent and resources necessary to create insanely great experiences and delivers world-class services for industries of all kinds. In my role as a Customer Service Expert within a telecommunications (telco) account, I specialize in addressing customer inquiries and resolving service-related issues with proficiency. With a comprehensive understanding of telecommunication products and services, including mobile plans and internet connectivity, I am equipped to offer informed assistance to customers. I excel in resolving billing disputes and troubleshooting technical challenges, prioritizing customer satisfaction in every interaction. Through clear and concise communication, I adeptly explain intricate telecom concepts, providing tailored solutions to meet individual customer needs. preciosa pera-|+63 - | Antipolo City | 1870 | Philippines Preciosa Pera • Within the competitive telco sector, I am committed to upholding high standards of service excellence, fostering customer loyalty, and contributing to the overall success of the organization. December 2016 — March 2017 - Teleperformance Customer Service Representative (Project-based) • • • • • • Teleperformance is a worldwide digital business service company offering AI-powered solutions. These include customer care, technical support, debt collection, social media services, and trust and safety services, protecting online users and brand reputation. I manage customer interactions and inquiries for the platform or digital book service, assisting with navigation, technical issues, and educational content. I ensure a positive experience for students, educators, or institutions using online educational resources, including account management and troubleshooting support. I assist customers at 1800 Flowers with placing orders, answering inquiries, and resolving concerns related to floral arrangements and gift products. My responsibilities include handling tasks such as order placement, providing product information, resolving issues, and processing refunds or exchanges. My goal is to ensure each customer receives personalized assistance, prompt resolution of inquiries, and effective solutions to any issues, ultimately aiming to enhance customer satisfaction. December 2003 — March 2004 – Philmar Administrative Assistant (Project-based) • • • • Rent a Car Managing customer reservations and coordinating rental vehicle bookings based on availability and customer preferences. Assisting with paperwork, documentation, and payment processing related to vehicle rentals. Addressing customer inquiries, and concerns, and coordinating with other departments to ensure smooth rental operations. Process government-mandated benefits upon employee's request. preciosa pera-|+63 - | Antipolo City | 1870 | Philippines Preciosa Pera Education and Training Education Bachelor of Science - Computer Secretarial - Undergraduate Training Basic Microsoft Excel operation Microsoft Word Operations Basic Photoshop Editing Communications Training I & II McGraw Hill Education Product Knowledge and Customer Service T-Mobile Telecommunications Product Knowledge UberEats Product Training Email Management - preciosa pera-|+63 - | Antipolo City | 1870 | Philippines Preciosa Pera References: Name: Rowena Ramilo Company: Toyota Taytay Rizal Position: Marketing Professional Phone Number: - Name: John Dave Novino Company: Intouch CX Position: Claims Ambassador Phone Number: - Name: Elline Jeanne O. Nuñez Company: Teleperformance Position: WFM Supervisor Phone Number: - Name: Rachelle Beltran Company: Uber Position: Specialist 1 Phone Number: - Name: Edchel Vergara Company: Chemical Alloy Corporation Position: Marketing Assistant Phone Number: - Name: Antonette Fernando Company: IHG Position: Case Manager Phone Number: - Name: Kristine Dela Fuente Company: Telus Int. Position: Team Manager Phone Number:- Name: Janice Tuling Company: TTEC Position: Customer Support Phone Number: - preciosa pera-|+63 - | Antipolo City | 1870 | Philippines