Preben Johansson | Freelancer Resume

Preben Neumann Johansson, Carrer de Salamanca 25, 3-2, 08003 Barcelona,-, - Profile I am a Danish national with a broad experience and expertise in the customer service industry and experience with administrative assignments. I enjoy working as a part of a team and I am always open to acquiring and developing new experiences, as well as to using the knowledge gained to further my career path. Furthermore, I am able to use all my transferable skills in order to apply them into any new role. I am Dynamic, ambitious and adaptable person. I pay great attention to details and I am flexible and team orientated. Similarly I am someone who is creative and likes to bring up new ideas. Nationality: Languages: Danish and EU citizen Native Danish speaker and proficient in Swedish Fluent and proficient in a English Skills Microsoft Office, Email software, Internet Explorer, Safari, Mac OSX apps, Adobe Suite, Navision, CRM, AutoCAD, Salesforce, SAP, Cisco/Avaya switchboard Experience Cash Collection Agent, La Fourchette Carrer d'Ausiàs Marc 148-150 Barcelona, 03/2018- present • Deal with customers diligently, courteously and professionally while collecting payments. • Respond to customer inquiries. • Persuade customers diligently to pay past due amounts. • Collaborate with accounts receivables staff regarding collection of payments. • Retain customer loyalty while initiating processes for collection of payments. • Maintain and update record of customers from whom collections are made. Account Manager, Regus Gran Via de Les Corts Catalanes 583 Barcelona, 08/2017- 03/2018 • Offering a first class service to both potential and existing customers. • Managing the work of account executives. • Manage in and outbound calls from current or new clients. • Working closely with Area Managers in Denmark. Reservation Advisor, AVIS car rental Moll 18 (World Trade Center Barcelona), Barcelona, 03/2017 - 08/2017 • Creating car rental booking • Taking payment details • Up-selling on extra products • Amending existing bookings Supplies assistant, The Doctors Laboratory College Grove, 08/2015 - 02/2017 • Taking order for supplies via phone, email, and fax • To ensure that the sufficient stock is available to dispatch • To pick, pack and ship all orders • To place bookings with internal and external couriers • Completing end of day procedures for Parcelforce and Royal Mail collections Preben Neumann Johansson, Carrer de Salamanca 25, 3-2, 08003 Barcelona,-, - Administrative Accountant, Abbott Laboratories Ltd Maidenhead, 10/2014 – 07/2015 • To provide customer support in an efficient and timely manner • Ensuring that all processes are carried out in accordance with company procedures • Preparation of ad-hoc reports to support internal and external customer requests • To ensure that all orders are processed and filed in an efficient and timely manner in SAP • To ensure that all internal documents have appropriate authorization in accordance with Company procedures and have been filed appropriately • Responsible for the purchase of payment process, ensuring suppliers and Partners are paid on time for work properly procured, ordered and approved in SAP • Processing a high volume of purchase ledger invoices (Ensuring VAT coding is correct) in SAP • Ensuring timely and accurate payment of suppliers • Setting up new vendors and arranging payment runs in SAP • Ensuring correct authorization of Supplier invoices in SAP • Processing of credit card statements and employee expenses in SAP Customer Service Advisor, Lebara Moorgate, 03/2014 - 10/2014 • Inbound calls from customers • Replying to emails and queries from customers • Check port in/port out cases • Guide customers with setting up internet and MMS • Help with top up/vouchers, technical questions Customer Service Supervisor, Confero (Temp contract) Wembley, 03/2013 – 03/2014 • Call Centre Supervisor for TSS Travel • Responsible for working on an inbound campaign as a supervisor • Extensive experience of up to date customer service • Responsible for solving problems and queries of customers and escalating these queries on to head office • Responsible for TSS Travel inbox and keeping it up to date, responding to emails sent by head office and clients • Responsible for handling a team of 10 agents successfully • Handling and supervising work and activities of agents and motivating the team • Providing training and support to team of agents Customer Service Advisor / Support Specialist, Sitel (made redundant) Kingston upon Thames, Surrey, 05/2012 – 02/2013 • Giving technical support and advice about Nokia products • Customer registration. Administrative Assistant, Danske Bank Copenhagen K, 10/2010 - 05/2012 Fraud Management Department, Høje Taastrup • Making outbound calls to customers of the bank • Managing client cases and files/portfolio • Archiving • Giving information about customers to Nets (PBS) • Created fraud cases and investigating the cases Administrative Accountant, Ministry of Science and Technology (Apprenticeship) Copenhagen K, 08/2008 - 08/2010 • Obtaining missing information from applications • Creating Excel spreadsheets with information for the analysis division • Writing letters and emails to candidates with research grant Preben Neumann Johansson, Carrer de Salamanca 25, 3-2, 08003 Barcelona,-, - • Assisting the payment department to process to the candidates who were granted financial support for their research projects • Replying to phone calls and emails from candidates and grant recipients • Reception duties, answering and transferring calls • Processing a high volume of purchase ledger invoices in SAP • Ensuring timely and accurate payment of suppliers in SAP • Arranging payment runs Setting up new vendors in SAP • Ensuring correct authorization of Supplier invoices in SAP • Processing of credit card statements and employee expenses in SAP • Ordering office supplies in SAP Administrative Accountant, DSB Copenhagen K, 01/2008 - 08/2008 • Processing a high volume of purchase ledger invoices in SAP • Arranging payment runs • Setting up new vendors in SAP • Ensuring correct authorization of Supplier invoices in SAP • Processing of credit card statements and employee expenses in SAP • Ordering office supplies in SAP Education 2B1 Group Herlev, 05/2011 - 06/2011 DISC Extended Partner and Person Analysis • Skills to hire staff with the right skills/qualification • How to do face-to-face interviews • Interview methods • Basic Human Resources (HR) • How to hire and fire staff in a proper and professional way • Interview techniques • Follow-up meetings • Handle claims Niels Brock — Business School Copenhagen K, 01/2007 - 01/2008 Business cases • Language assignments • Accounting assignments • Business assignments Hobbies: I enjoy running, photography and playing squash or badminton.