Prayer Adeji Paul

Prayer Adeji-Paul Customer Service Representative Dynamic and result-driven Customer Service Representative with a strong background in customer support,communication and problem-solving. Successfully resolved 95% of customer support tickets with Zendek,Moniedesk,Jira and SLA. Proven track record in leveraging analytics to optimize community engagement and implementing retention strategies that improved user loyalty by 40%. Passionate about connecting with users, optimizing online experience, and fostering meaningful brand relationships. -- Plot 12, Christian Avenue, Chinda Estate, PortHarcourt, Nigeria linkedin.com/in/Adeji-Paul Prayer WORK EXPERIENCE SKILLS Customer Service Representative Moniepoint 05/2022 - 05/2024, Fintech Company Customer Support Benin City, Nigeria. CRM Tools( Zendesk, Moniedesk, Jira, Slack) Conflict Resolution and Crises Management Achievements/Tasks Resolved client complaints with a 92% first-contact resolution rate, improving overall user satisfaction scores. Collaborated with internal teams to roll out engagement strategies,boosting usage of Moniepoint services by 40% in assigned regions Community Management and Growth Strategy Brand Advocacy and Influencer Outreach Social Media Analytics Customer Support/Community Manager Uncursed App 05/2022 - 10/2024, Religious App Remote Achievements/Tasks Managed a community of over 5,000 active users, responding to an average of 120+ weekly inquiries across platforms Increased daily active users and brand awareness by 60% through targeted content campaigns and strategies Social Media Manager Life Edge Consulting/Bitcoinworld 2021 - 2023, Consulting/Brand/Help Start-up Companies Virtual Assistant Certification LANGUAGES English Yoruba Native or Bilingual Proficiency Full Professional Proficiency INTERESTS Developed and implemented content strategy that improved engagement by 60% and grew followers by 5,000 in 9 months Ran email and social campaign with an average open rate of 38% and CTR of 15% EDUCATION B.L (Awaiting) Nigerian Law School Port-Harcourt, Rivers State, Nigeria. LL.B Obafemi Awolowo University 2015 - 2022, ALX-Africa (08/2024 - 11/2024) Warri, Nigeria. Achievements/Tasks 06/2024 - 02/2025, ACHIEVEMENTS Ile-Ife, Osun State, Nigeria. Reading Research Writing Travel Quality Relationship Technology Social Media