Pravin Shivaji Dhanave

          I want to be part of an organization that appreciate a hard work and guides to a new high position. I have confidence and enthusiasm in working as a team and achieve organization goals. I can handle the skilled an unskilled procedure efficiently and get the fast progress of work with good quality.

Experience :- **1   Techno Direct solutions Pvt. Ltd., Hadapsar (**Tata Docomo backend process)

Worked as CSE in Techno Direct PVT LTD. Magarpatta city Hadapsar Pune as a CSE for Backend process from 11- November- 2011 to 30- June -2013.

Job Profile: 

Handling backend team. File mapping. Process on complaints raised by Cust care using CRM. Check the details and check where the issue is pending and send the mails to corresponding clusters. Taking follow up with clusters on mails. Then close the complaints. Generating daily and monthly reports in excel sheets and share with seniors..

**2 Global Associates, Pune (**Tata Docomo backend process)

Worked as CSE in Techno Direct PVT LTD. Magarpatta city Hadapsar Pune as a CSE for Backend process from From 12- July -2013 to May 2015.

Job Profile: 

Process on complaints raised by Cust care using CRM. Check the details and check where the issue is pending and send the mails to corresponding clusters. Taking follow up with clusters on mails. Then close the complaints. Generating daily and monthly reports in excel sheets and share with seniors

3 Chesnut Outsource Pvt Ltd.

Job Profile: 

Working as a Backend Team Leader, Handeling Backend Team and report to seniors. From July 2015 to December 2017.

4 Airtel LTD.

Job Profile: 

Working as Sales Execuative for Prepaid Execuative. From Jan 2018 to Present.