Praveen M N

RESUME Praveen. M.N e-mail :- Mangode house, Phone No: - Munnanad, Konnachal (p.o) The Nilgiris-643239, Tamil Nadu. OBJECTIVE : To be associated with a firm, this provides career development opportunities and contributes in its progress through my knowledge and skill. Experience of seven years in international customer service and education industry. Highly qualified in reviewing, analyzing, determining and managing the needs of customers. Hands on experience in monitoring and delivering quality service. EDUCATIONAL PROFILE: COURSE INSTITUTION UNIVERSITY/BOARD Karpagam Karpagam University YEAR OF COMPLETION PERCENTAGE B.E(Electronics and Communication Engineering) Diploma (ECE) University EICT Polytechnic College 2012 68% 2009 62% DOTE XII GHSS Erumad State board 2007 65% SSLC St.Thomas Matric HSS Matriculation 2005 73% WORK EXPERIENCE: EDUTECH INTERNATIONAL SERVICE, WAYANAD From March 2018 – May 2022 Designation: Manager Job Role: Managing the overall office operations Assigning day to day works to the tele callers and executives Maintaining office accounts Interacting with the clients CAPITA INDIA PVT LTD, BANGLORE: From May 2016 – October 2017 Designation: Customer Service Executive Job Role: . Interact with customers and determine the requirements. . Reviewing the documents and understanding the needs. . Providing support through email, chat and calls. . Billing the customers based on the data’s available UNITED HEALTH CARE-XL HEALTH CORPORATION, BANGALORE From Sep 2014 – April 2016 Designation: Appeal Analyst Job Role as Appeal Analyst: . Confer with clients to determine their needs for insurance claiming . Review client’s documentation to understand diagnosis and procedures . Verify and determine insurance eligibility . Provide clients with insurance and benefits information . Provide insurance compliance information to clients . Managed a team of 15 in the absence of team leader . SKILLS ACQUIRED: . Confidence in taking up any new challenges and successfully completing it. . Adaptability and flexibility including ability to manage pressure, ambiguity and change. . Team- Player with excellent communication skills, motivated self-starter with a strong desire to learn. . Able to manage a team and reporting the individual performance on daily basis. PERSONAL PROFILE: Father's Name : Narayanan Date of Birth :- Sex : Male Marital Status : Single Nationality : Indian Languages Known : English, Malayalam, Tamil, Kannada and Hindi Hobbies : Listening music, watching movies, playing games, &surfing Internet. DECLARATION: I hereby declare that the above-mentioned information's are true to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. Place: Sulthan Bathery Date : (PRAVEEN .M.N)