Praveen Kumar Racharla

Praveen R-- CAREER OBJECTIVE Seeking a challenging career opportunity where expertise in driving diverse initiatives through strategic planning, decisive leadership and business development can be effectively applied towards defining and achieving company objectives. SUMMARY OF SKILLS Six sigma methodologies, DMAIC, PDCA Cycle, Quality Control Tools, Lean Management,Continuous Improvement &Business Continuity Concepts Possess rich experience in Finance & Accounts Domain Expertise in designing and implementing systems to achieve financial discipline and improve the overall efficiency of the organization. Experienced in MS Office suite Adobe CS3 Suite (Illustrator, Photoshop & Acrobat Reader) CAREER BACKGROUND Brighter Brain - USA June, 2015 – Jan 2018 Quality Analyst (Value Chain Supervisor) Generate reports based on data collated from multiple sources Provide analytical perspective from the reports generated along with action items Monitor performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation Escalate issues and concerns to management and project team Promote quality achievement and performance improvement throughout the process Develop, implement, communicate and maintain a quality plan to bring the Process Quality Systems and Policies into compliance with quality system requirements Effectively interact with process teams to maintain the standards of the process Monitor performance by gathering relevant data and producing statistical reports Organize and manage quality assurance function in close co-operation the company's management team Collate and analyze performance data and charts against defined parameters Tech Mahindra BPO Limited - Hyderabad Mar, 2014 – June 2015 Team Lead - Quality – (Transaction Quality) Identify specific skill sets needed to fulfill the specific roles and tasks on theirteam Assign and conduct day to day management of team’s assigned projects, tasksand activities Balance the workload amongst the QA resources on the team. Provide leadership and guidance to build and maintain a high performanceenvironment. Ensure effective use of resources and business systems for optimumperformance, identifying areas for improvement in order to seek efficiency gains. Escalate outstanding defects per the Defect SLA Identify areas of improvement to increase speed, quality and gain efficiencies Be in partnership with the other team leaders to organize all team meetings. Provide direction and act as line manager to staff, with responsibility for ensuring all work is carried out to a high quality standard and in a way that inspires and motivates staff. Responsibility for management-related duties, such as 1-2-1s, team meetings and performance assessments Delegate duties Develop and maintain strong working relationships with all the areas engagedwith their QA team. Independently lead a team of quality associates and drive Quality culture within the process Reports - Work on data and generate various types of reports and analysis Understanding of the Business requirement and capability to address issues at various levels Communicate frequently with team members Confident & Capable to interact/manage and handle the clients Patience while giving feedback, Open to change, Multi-tasking skills, Inter personal skills Supervise team members and team procedures and processes. Ensure there are always an adequate number of team members to do each process well. Hibu India Private Limited (Formerly Yell Adworks India Private Limited)Feb, 2007 - Mar, 2014 ISO 9001:2008 Company Senior Quality Coordinator – BDS (Business Development & Support)Apr, 2011 - Mar, 2014 Designed and implemented continuous process improvement systems, individual/functional performance Management systems Management of ISO/QMS related activities which includes: Process Audits, QMS procedure and documentation as per ISO 9001:2008 standards. Create, maintain, distribute and storage of documents required for QMS Implementation of Quality improvement techniques by using six sigma methodologies Initial process study, including Technical Feasibility Study Run process improvement drives, and preparation of process transition documentation Define Quality Objective Metrics VSM techniques, DMAIC principles, Quality Tools are used to achieve objective. Identify, Monitor and Measure complete process, initiate required actions to run process smoothly. Identify and implement Preventive actions for any potential non-conformity. Streamlined processes and reduced redundancies by developing and deploying process update documents. Proactively supported Operations group performance enhancements through strategic reorganization and the development and implementation of improved quality allocation practices and operational processes. Procured Quality tools, developed key steps& procedures and established quality assurance methodologies/standards in order to mentor the understanding of quality objectives in the organization Worked in coordination with other departments in implementing the quality standards and benchmarks Worked closely with human resources department to develop performance improvement programs and appraisals Co-ordinate with onshore management in transitioning processes to Offshore. Complete end–to–end process management which starts with transition proposal till hand over process to operations team. Complete responsibility shared by BDS (Business Development & Support). It also included post production support. Problems solving, major process change communication with onshore team, train offshore team on transitioned processes, create required templates, continual improvement of processes. Conducting Training to newly joined employees (Certified train the trainer), conducted more than 20 trainings related to multiple process. Supported more than 5 different processes (More than 20 teams/350 employees). Subject Matter Expert (SME) – (Operations) - Jan, 2010 - Mar, 2011 Delivery of team operations, service level components, quality and productivity targets & indicators. People Management, including all HR related issues, as well as staff development. Operational Management: Managing the floor, adherence to schedule. Ownership and problem resolution. Transaction monitoring, coaching and feedback, responsibility for delivery of the defined customer experience Training and development of staff. Motivation, leadership for a team of 15 and developing future leaders. Recommendations for product and process development based on customer feedback and analysis of the same. Conducting performance appraisal for the team. Contribute for the initial hiring and selecting process of the front line. Compiling reports on team’s performance and customer feedback. Communication and being a focal point of dissemination of information from management to team and vice versa. Work very closely with team members to solve customer problems. Also needs to understand agent's problems and weaknesses and address these. Offers solutions and suggestions for process and product improvement to management. Making decisions on any matters relating to improving revenue generation & customer satisfaction with regards insofar as it affects transaction handling Possesses certain additional supervisory level authority for reversal of charges. Responsible for making decisions on training requirement for team members and adjusting targets to suit the needs of the business. Responsible for all HR-related issues affecting team members including conducting appraisals, confirmations, promotions and terminations. Motivating associates through effective management, career development & implementation of reporting mechanism. Timely submission of Operations Review Attrition control Analyze various reports including process dashboards & team performance reports. Work with the manager to develop/implement action plans to achieve desired performance levels. Propagate positive teamwork across work groups & drive business results. Active participation during team huddles to ensure retention. Project Title: Customer Complaints (Claims) Analysis Project Description: Analysis of complaints (Claims) reported by customers on products delivered by the organization (Production Team). Customer complaints (Claims) are reported on weekly and monthly basis. Key Project Achievements Analyzed/ing the customer claims applying DMAIC analysis methodology Finding the root cause of error which is reported by customer Reporting all findings and cause of errors of customer claims to the concern department Managers Based on findings recommending and implementing corrective actions to avoid future customer claims Delivering feedback using feedback form to the associates who contributed the error and instructing to follow defined quality tools Implemented continuous improvement plan to improve production teams quality and give customer error free products Project Title: Dynamic Spec Creation Project Description: Dynamic spec is a sample of postcard (soft copy) product used by sales representatives during marketing to give information/idea to customer about the product what they are purchasing. Key Project Achievements Trained the team on Dynamic spec creation project and resolved the problems faced by team during project Co-ordinated and supported the team to create 1300 dynamic specs in 15 days Completed creation of 1300 dynamic specs and delivered all samples to the on shore team to use them (Sales Team) Project Title: Reducing Studio FWR (Further Work Required) Project Description: FWR is a rework by production associates/teams, which errors were notified by the proof reader. FWR increases the turnaround time of the product and not reaching the customer in-time. Key Project Achievements Analyzed the FWR causes and conducted Brainstorming to find out why the FWR is increased Based on findings of brainstorming initiated quality tools to reduce the rework And instructed to follow defined key steps and procedures for create an advert Continuously monitored the high error contributors and helped them to reduce the error % below quality objectives And implemented Continuous Improvement plan Project Title: Suspended Jobs Analysis Key Project Achievements Analyzed the suspended jobs applying Root cause analysis Methodology Recorded and reported reasons of suspending Co-ordinated with operation teams and with onshore teams to clear the suspended jobs Co-ordinated with development teams to fix the issues which are identified during the analysis Continuously monitored and controlled the suspending jobs Project Title: BNW (Brand New Workflow) Project Description: BNW is one and only application used by globally in production department (Operations), which delivers job through online to users, to work on and send back completed jobs through the same application. Key Project Achievements Planned, coordinated and executed test cases of UAT Reported bugs, errors and issues faced during UAT to the development and onshore teams through Jira tracking system Co-ordinated with development and onshore teams through mails and attended daily calls to fix the reported bugs/issues Implemented BNW application successfully in March 2010 globally Key Activities Performed Achieved a significant improvement in product quality and reduced cycle time Identified areas needing improvement and assisted management in preventing errors and improving quality Designed, developed, and implemented an in-house calibration program Determined probable roots causes for defective items and provided possible solutions Developed and implemented quality control policies, standards, and procedures. Attended training courses to reinforce quality control procedures. Collected and analysed quality control data. Conducted online inspections, grading, troubleshooting, and final product inspections. Controlled in-house calibration program. Designed and implemented a new quality testing strategy. Reviewed current procedures and implemented new or revised procedures resulting in a 4 % error reduction and 15% increase in production Planned, promoted, and organized training activities related to product quality and reliability Performed sample collections and analysed various products. Interfaced with systems and software developers Identified areas needing improvement and assisted management in preventing errors and improving quality Achievements Received 2 times Star Performer of the month awards Received Outstanding performer of the Year award in 2010 Received Outstanding performer of the Year award in 2013 EDUCATION: Bachelor of Computer Applications – Osmania University, Hyderabad SOFTSKILLS: Excellent skills on MS Office/Quality Tools / Data Analysis / Analytical Skills / Reporting Have the maturity and experience to manage high skilled resources Ability to handle pressure and a natural go getter Excellent Communication Skills(both spoken and written) Ability to plan & conduct transactional quality audits, Process Improvements, Client & Internal calibrations Excellent hands on skills to get into the process deeply & ability to identify the gaps and suggest improvementplans to clients Ensure client quality targets are met & exceeded Adhered to closure of contractual audit target, feedbacks and reporting as per the defined process Shows flexibility/ownership & works under pressure situation Possess excellent problem solving capabilities and lateral thinking skills Good Knowledge of Audit and Evaluation function Analytical bent of mind Ability to work within challenging environment with tight delivery timelines Able to deliver, project and motivate trainees through effective training methodologies both in group and individual classroom dynamics Manage the design, delivery and continuous improvement of training programs as well as on-going learning opportunities across the organization, in support of the organization’s needs. Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs Conduct specific training needs assessments to support the design, development and delivery of corporate training programs and strategies Partner with individual departments to outline deliverables, expectations and risks, to include specific training needs for staff Proactively work with the Management team to identify and resolve issues Actively participate in progressive disciplinary process for employees not able to meet or maintain standards of excellence TRAINING PROGRAMS & WORKSHOPS Six Sigma Green Belt Certification from GAQM (Global association from Quality Management) Train the Trainer (Certified Trainer from Unisource Bangalore) Advanced MS- Excel training SPC and quality control methods Attended outbound training for Team Building Activities Attended in house workshop on Team Building