Praveen Kumar

Praveen Kumar Email:-Mobile: - Address: Whitefield, Bangalore, KA-560066 Summary Appeared and successfully completed CMMI level 5 assessments for different Process Areas for an IT-OT project as a Project Lead. Selected as Young Emerging Professional from Capgemini. Certified Prince2 Practitioner from Axelos in Project Management. Managing a team of 17 resources in current assignment. Certified by Harvard ManageMentor on Presentation and Team Skills. ITIL 2011 certified. Good knowledge of ITIL 2011 foundation framework. Hands-on extensive experience as Transition Manager for a US based Energy utility company. 3+ years onshore experience in various Service Delivery roles as Major Incident, Incident, Change & Problem Management at UK, Scotland 7+ years of hands-on experience on Service management (ITSM) tools like Service Now, Jira. Proficient in applicability of Microsoft Project 2013. Good knowledge of PMI-RMP (Risk Management), PMI-ACP (Agile Practices) and Lean management practices. Extensive knowledge on Water Utility and its operations. 2+ years of experience on GIS application. Good knowledge on ESRI GIS software suite. Having domain knowledge on MES (Basic) and Lean Six Sigma. Good knowledge on the basics of computer networking concepts. Excellent communication and time management skills with strong analytical, problem solving and decision making capability. Certifications & Computer Skills Certifications : ITIL Foundations, Prince2, ASCENT-Leadership, Engagement Management certification Skills : Incident/Change/Transition/Problem Management Capgemini India Pvt Ltd. (Feb 2019 –) Current Client : Water Utility, UK Project Description : Major Incident/Escalation Manager , Environment(vulnerability) Manager Project Contribution /Responsibilities: Managing all high priority tickets, associated changes and Problem tickets. Point of escalation for all Out of Hours calls within the application remit. Attending the Daily Service Review call and MIR calls to ensure all line actions are being completed as per the process. Compile, analyze and report statistical data and trends related to service level compliance and operational effectiveness. Managing and coordinating the root causes analysis of candidate incidents to ensure no/minimum recurrence. Managing Business user/Customer escalation and work with the Business quality team on the feedback. Identify and Lead Continuous Improvement activities to fine tune the ticket management process and the Business process. Work with Customer to mitigate/resolve application/OS related vulnerabilities produced by Tenable on a quarterly basis. Tata Consultancy Services Ltd. (March 2010 – Feb-2019) Client : Energy utility, Houston (Aug 2018- Feb 2019) Project Description : Transition Manager for an ERP solution. Project Contribution /Responsibilities: Conducting a detailed due diligence on the scope of work and specific areas to be transitioned. Preparing a clear, validated knowledge transfer plan. Defining the roles and responsibilities of various participating groups internally within the organization. Organizing KT sessions and playback sessions during the transition period. Recording all MoM, Knowledge documents such as HLD, LLD, CDD, Visio etc. Preparing Business reports for publication to the Customer. Client : Water utility, Glasgow, Scotland (June 2015- Aug 2018) Project Description : Incident, Problem and Change Management for all Scottish Water application 24x7. Project Contribution /Responsibilities: Managing all the tickets in TCS bucket across all applications supported by TCS Working with other partner vendors (infrastructure and Network)-3rd line of Support & managing them. Report preparation and analysis on trends of ticket across various applications. Producing management information and KPIs and ensuring that all IT Teams follow the incident management process for all incidents. Work with application teams on managing problem tickets to ensure RCA/recurrence of ticket is properly logged/diagnosed and completed timely. Worked closely with the Change Advisory Board on initiating and completing application and OS related changes using ITSM tools like SNOW and JIRA. Client : Water Utility, Glasgow, Scotland (Aug-2012- Jun 2015) Project Description : Telemetry Application Projects, Analysis and Support 24x7. Project Contribution /Responsibilities: Working on various Telemetry improvement Projects Telemetry Application support and maintenance. Interacting with Client personnel on a day to day basis. Running Database maintenance tasks. Creating scripts for early notifications for Telemetry Alerts. Extracting raw data and analyzing it for customers. Solving incidents and problem tickets coming in the Telemetry bucket. Generating various reports for analysis on problematic area. Managing a team of 5 resources as a BAU lead towards achieving the Project responsibilities. Client : Kolkata Municipal Corporation, Kolkata, India (July-2010 – July 2012) Project Description : GIS Application updating, fine tuning and requirement analysis Project Contribution /Responsibilities: Deployment of the entire application and database on the new procured environment Managing the GIS Application. Modification (adding and removing) of features in the GIS application. Interacting with the client as a Project Lead on a regular basis. Tata Telecommunications (May 2008 – July 2008) Client : Tata Communications (erstwhile VSNL) Internship : Telecommunication Know-how in Real World Responsibilities: Learning Fiber Optics Communication. Operating HDD machines for laying fiber optical Lines (Outside Projects) Splicing and maintenance of Fiber Cables SDH and PDH Technology Educational Credentials 2005 - 2009 : B.Tech in Electronics & Communication with 8.88 out of 10 from WBUT. 2003 - 2004 : Class 12th with 81.4 % marks from DAV Shyamali, Ranchi- : Class 10th with 90.6 % marks from Cambridge School, Ranchi. Extracurricular Activities Engaged in philanthropic work to educate less privileged kids Writing poems. One of my poems have featured in National Newspaper Active Member of Agomoni, a philanthropic society across Kolkata corporate. Special interest in sports like Cricket and Badminton. (Signed) Praveen Kumar