PRATIWI ADITYA
JATI
About Me
Sales & customer-focused professional with 12+ years of experience in the banking
industry and additional experience as a remote intern in digital marketing. Strong in
team leadership, client relations, and service excellence. Adaptable and tech-savvy,
with hands-on skills in CRM tools, social media, email campaigns, and digital
communication. Passionate about continuous growth and cross-functional
collaboration.
Skill
Education
Sales & Business Development
Trisakti University
Bachelor’s Degree in Accounting
Sales strategy & target achievement
Cross-selling
banking
&
digital
products
Building customer trust and loyalty
Customer Service Excellence
Problem solving with empathy
Handling inquiries and complaints
CRM data tracking and follow-up
Customer onboarding and education
Remote Work & Digital Marketing
Email marketing (campaign planning,
calendar management)
Social media content scheduling &
engagement
Market research & competitor analysis
Collaboration tools (Zoom, Google
Workspace)
Technical & Analytical
Microsoft Office Suite
Risk & credit analysis
KYC & EDD compliance
Detail-oriented & organized
📅 2007 – 2011 | GPA: 2.9
SMAN 5 Bekasi
(State Senior High School 5 Bekasi)
Science Major
2004 – 2007
📅
Courses & Certifications
Email Marketing, Social Media
Management, Email&Calendar
Management | SGBVA, 2024
PRATIWI ADITYA
JATI
PROFESSIONAL EXPERIENCE
Branch Sales Supervisor
PT Bank Mandiri (Persero) Tbk
📅
Teller
PT Bank Mandiri (Persero) Tbk
2020 - – 2014
Led a sales team to consistently meet
Performed daily banking transactions
and exceed targets.
with accuracy and speed.
Developed and executed branch-level
Maintained service quality and
sales strategies.
Reviewed credit
📅
ensured operational integrity.
applications
and
monitored loan quality.
Maintained client relationships and
ensured zero fraud.
Key Achievements:
Top Livin account sales in Bekasi
Jatiwaringin
Best KOPRA sales performance (class
B3 branch category)
Regional leader in credit card sales
Customer Service Representative
PT Bank Mandiri (Persero) Tbk
📅 2014 – 2020
Delivered
personalized
customer
service and product guidance.
Handled CRM system updates and
needs-based product offers.
Executed KYC
accurately.
&
EDD
processes
Provided leads to Mandiri subsidiaries
for insurance & loans.
INTERNSHIPS &
REMOTE PROJECTS
Email Marketing Intern
SGB Virtual Assistant | Remote | 2024
Designed email content and scheduled
campaign calendars.
Conducted basic market research for
target segmentation.
Social Media Marketing Intern
Alva Virtual | Remote | 2024
Scheduled and curated social media
content for daily posts.
Assisted in online engagement and
competitor analysis.
Content Creator Intern
ASSC | Remote | 2025
Edited videos using ESSC’s footage based
on SMM team briefs
Supported content planning and visual
execution for social media
