Pratima Sasindran

Dr. Pratima Sasindran, B.H.M.S. Medical language and clinical documentation specialist / medical editor Total corporate experience 9+ years JOB DESCRIPTION 1. IKS HEALTH: CARE division / Virtual scribe service working with US healthcare providers - From 6 April 2016 till date. Core: Medical writing/editing, Clinical documentation, Client management, training/coaching & mentoring, team management, project management. Excellent command of English Domain knowledge, clinical experience and therapeutics Extensive medical editing, writing and proofreading experience Creating training materials Strong researching skills Strong proficiency in Microsoft Office suite (Word, Excel, PowerPoint) Great communication, interpersonal and presentation skills Highly organized and detail oriented, meticulous Multitasking, planning and prioritizing Strong sense of ownership for work Creative, innovative and learner mindset Solution oriented Collaborative, team player ASSISTANT MANAGER - PROCESS IMPROVEMENT + IMPLEMENTATION: Currently involved in the VPP (virtual physician partner) pilot project since November 1, 2020, till date. The project was successfully completed recently and will be operationalized soon. Also worked with the implementation team and onboarded 3 client physicians. Medical documentation and editing Clinical data collation and analysis Creating client presentations and data repositories Connecting with the US physicians for presentation of the data and receiving feedback Received excellent reviews and feedback from all the client physicians Won the IKS Gold Star Manager Award ASSISTANT MANAGER OPERATIONS / SUBJECT MATTER EXPERT (SME) - dual role- from October 15, 2019, till October 31, 2020). Completed successful implementation of the SME plan, with delivery of targets for 2 accounts, within the stipulated timeframe. Moved to the new VPP pilot project from November 1, 2020. Nominated for the IKS Value awards (for the IKS value of Ownership). 1. Subject matter expert: Writing and editing clinical documents. Focused intervention – Conducting quality audits of medical documents with feedback, coaching, and follow-up on performance metrics of the scribes Monitoring the overall quality/productivity/performance graph of the account Creating focused intervention plan for bottom quartile / new associates Coaching and feedback sessions for the teams Designing, planning and conducting refresher sessions on medical topics from different specialties for all the teams Conducting RCA and having remedial measures/interventions in place, monitoring and revising the same accordingly Support in the form of learning sessions (one-on-one / group sessions) – Designing and conducting interesting learning sessions based on RCA (medical topics, grammar, language etc.), getting feedback from the subjects on the same and modifying accordingly Monitoring the performance metrics till the associates meet the desired performance targets within the stipulated timeframe Connecting regularly with the physician partners / managers for feedback and recommendations on interventions conducted and modifying the plan/content accordingly Content creation for training new hires 2. New hire recruitment – Conducting competency-based interviews, creating interview templates and updating the hiring data sheets. 3. Continual learning Content creation based on continual learning objectives Creating a continual learning plan, implementation of the plan and monitoring performance of the tenured associates TEAM LEADER OPERATIONS (Specialties: Cardiology, Endocrinology, Nephrology; Reproductive Endocrinology; Internal Medicine): June 2017 till October 14, 2019: Team management: Responsible for overseeing the day-to-day operations of the team, distributing the workload evenly amongst team members and maintaining high levels of motivation and performance, so as to meet deadlines and client SLA. Function as a role model for the team. Training and mentoring team members. Client management: Regular email communication / calls with US client physicians, managing escalations and feedback. Medical documentation/Writing and Editing: Creating and editing patient chart notes on EHR for US physicians (multiple specialties). Writing project reports, compiling data, creating summaries, preparing presentation materials. Won the client appreciation award - Most appreciated physician partner Most of my team members won best performer awards and moved to higher positions. PROJECTS: Quality improvement project completed successfully. Participated in and successfully completed a Kaizen process improvement project. Successfully onboarded 3 new client physicians into the Virtual Scribe (Scribble) service. Creative writing: I initiated a poetry club in my organization. Some of my poems on clinical topics have been published in the organization’s monthly magazine Scribble Affairs. One of my short stories was aired on the IKS podcast. I am actively involved in the IKS Book Club activities. Medical documentation and editing Delegating tasks, negotiating workloads and assessing staff performance. Meeting client SLA. Training new members of the team. Managing team performance and progress. Enforcing all company approved policies and procedures. Completing team-related reports/paperwork. Maintaining quality standards by being quick to address any quality related issues. Implementing new initiatives and making sure the team understands them. Coordinating, attending, participating in and leading team meetings. Handling new client enquiries and acting as the face of the business. Identifying, dealing with and resolving problems and issues which arise. Communicating on a regular basis with senior managers. Mentoring, grooming and motivating team members to move on to the next level. Conflict management / resolution in team. Managing and resolving client escalation if any. KEY SKILLS AND COMPETENCIES Supervising 1 Excellent verbal and written communication skills. 2 Ability to work well with all levels of the organization. 3 Very good coaching and mentoring skills. 4 Prioritizing important tasks and ensuring they get done first. 5 Track record of delivering results, while maintaining quality, within deadlines. 6 Able to quickly identify problems and work towards solutions.  7 Customer service orientation, improving product quality and customer communications. PERSONAL SKILLS / COMPETENCIES / QUALITIES 1 Able to speak with both decision-makers and junior associates in a tactful and sensitive manner. 2 Establishing good working relationships with colleagues. 3 Ability to negotiate and influence. 4 Ability to build rapport and trust quickly with work colleagues. 5 Integrity, humility, with a positive attitude. 6 Ownership and accountability. AREAS OF EXPERTISE: Subject matter expert/Domain knowledge. Supervising Staff. Conflict Management. Decision Making. Ability to motivate people. Strategic planning. CMPP (Client Management Physician Partner) / Team Coach (Cardiology) at IKS HEALTH from February 4, 2017, till May 2017: Core: Clinical documentation, Team management, client management. Successfully onboarded one new client physician into the Virtual Scribe service. Managed the entire Cardiology team of 8 scribes. Daily team work allocation. Managed the clinical documentation for 3 cardiologists, maintaining high quality standards and timelines. Training/mentoring new candidates and conducting learning sessions, creating learning repositories. Monitored the performance of team members. Senior Physician Partner (Cardiology) at IKS HEALTH from April 6, 2016 till February 3, 2017: Core: Clinical documentation (US healthcare). Worked as part of a team. Medical scribing for Cardiology and Internal Medicine. Worked collaboratively with a team. Achieved and surpassed targets in volume and quality. Took the lead in training and mentoring new scribes in cardiology. Content creation: Created learning repositories. Our team won the Best Team Award. 2. FREELANCE MEDICAL EDITOR with Cactus Communications– November 2020 till January 2021. 3. MEDICAL TRANSCRIPTION - EDITOR (US Healthcare) : Total 4 years, multiple specialties Worked as an EDITOR with Mukesh BPO, Navi Mumbai from May 2010 to April 2014, almost all specialties – Home-based online work. Also, proficient in transcription with a reasonably good typing speed and 99+% accuracy. Medical summarizer: I also prepared narrative reports of various specialties which are basically compiled reports or summaries of a bunch of medical/surgical documents and investigations, and these are mainly used for legal purposes. Training new candidates as well as the MTs, especially in English and medical topics. Took a break from July to October 2012. Worked as an editor on e-scription platform for Nuance Transcription Services Pvt. Ltd. Bangalore, home based, for 4 months (July – October 2012), having taken a break from Mukesh BPO. 4. CLINICAL PRACTICE: I was an honorary physician for a number of charitable clinics. Currently, into private medical consulting as well as online consulting, post office hours. 5. SPECIAL EDUCATION AND COUNSELING: Worked part-time as a Clinical Coordinator and Special Educator at Sparsh Learning Centre for special children, Koperkhairane, in 2013. Prepared and edited special educational content for the children at the centre. Worked part-time as a Remedial Educator and counsellor at ACE Centre for Learning Disabilities, New Panvel, in 2014. Established and managed a center for special education and counseling for specially-abled children in New Panvel. EDUCATION: BHMS (Bachelor of Homeopathic Medicine and Surgery) in 1989 from Smt. C.M.P. Homeopathic Medical College, Mumbai University. This was followed by a one-year house physician job at C.M.P. Homeopathic Hospital. PGDHA (Post Graduate Diploma in Hospital Administration) from Medvarsity (Apollo Hospitals) - April 2016. Certification: Lean Six Sigma (Yellow Belt) - January 2018. Certificate course in Remedial Education and Counseling (ACE Institute, Vashi). OTHER: I have a natural flair for editing and creative writing. Hobbies: Writing (stories & poetry), reading, drawing / painting, music, organic gardening, traveling, cooking. I am fitness conscious and maintain a healthy lifestyle. I am an advocate of nature conservation / biodiversity preservation, waste reuse and recycling, helping stray animals and prevention of animal cruelty, and children’s education. I am an active member of various groups supporting these activities. Languages: Fluent in English, Hindi, Marathi, Bengali and Gujarati; also, a smattering of Malayalam and French. PERSONAL DETAILS: Age: 54 Married Residence: D-115, Maruti Rachana CHS, Sector 7, New Panvel East, Navi Mumbai 410206. Telephone:- email-