RESUME
PERSONAL DETAILS
Name: Pratik Date
Date of Birth: 21st March 1995
Nationality: Indian
OBJECTIVES
To seek deserving profile in the hospitality sector, where I can deliver my expertise and innovative hospitality skills, while maintaining the integrity and work ethics of the working environment, thereby maintaining the reputation of the organization.
INTERNSHIP DETAILS
Internship Program: Hospitality Internships Program
Department: Front Office
Duration of Internship: 52 Weeks
Visa:
Location: Anywhere in Australia
ACADEMIC ACHIEVEMENTS
June/2013 to June/2017
1) Bachelor of Hotel Management and Catering Technology
Website – www.aissmschmct.in
Savitribai Phule Pune University
Website - www.unipune.ac.in
City – Pune City, Maharashtra
Country - India
2) Minimum Cotemporary Vocational Course
June/2011 to April 2013
Website - http://www.msihmctrs.in/
City – Pune City, Maharashtra
Country - India
WORK EXPERIENCE
15th May 2017 to 16th May 2018
Position – Guest Service Associate
1) Novotel Hotel and Resorts
Viman Nagar, Pune City, Maharashtra , India 411014
Website - https://www.accorhotels.com › ... › PUNE hotels › Novotel Pune Nagar Road
Task Performed
Handle daily administration, meeting and greeting, dealing with guests queries and complaints.
Ensure all guest receive a swift, professional check in and check out.
Maintain high standards of customer service at the front desk.
Handling payments with cash and card.
Handling currency exchange.
Maintain record of all banquet and any other functions in hotel.
Up selling guest rooms and promoting hotel services.
Maintain front office log book and shift records.
Manage room bookings over telephone.
Carry out other duties which naturally fall within the reasonable expectations of the post.
Ensure that the workplace and storage areas remain clean and tidy.
Liaise with other departments for the resolution of day-to-day administrative and operational issues.
Handle additional responsibilities as and when delegated by the management.
August/2015 to December/2015
Position Title – Front Office Trainee
2) Shangri-la Barr Al Jissah Resort and Spa
Muscat City, Sultanate of Oman.
Website - http://www.shangri-la.com/muscat/barraljissahresort/
Tasks Performed
Handled procedures of booking and registration of the guest.
Check-in and check-out of the guest.
Handling Opera PMS
Handle group check-in
Assisted in handling Business Centre
Handle complaints over telephone
Room orientation for guest
Worked in Guest Service center
Handled cash and currency exchange
Posting charges and billing
Processed check-out
Assisted guest in lobby during busy times.
3) Mc Donald Restaurant, SGS Mall, Pune City
Vocational Training
Order taking, cash handling.
Take away service handling and food production
ADDITIONAL SKILLS, EXPERIENCE AND AWARDS
Awarded the Rooms Person of the Month for good performance at Novotel Pune.
Communication skills
Problem solving ability
Innovative
Team member
Certification in Science Olympiad Examination
Participation in ATHITYA a national level event
COMPUTER AND LANGUAGES
Knowledge and experience of MS Office
Knowledge and experience of Opera PMS
Certification in Cyber Olympiad Examination
Spoken and written proficiency in English – Advanced
Elementary knowledge of Spanish
EXTRA CURRICULAR ACTIVITIES AND HOBBIES
Reading
Listening to music
Likes world politics
Likes economics
Play Soccer
Travel different places
REFEREES
1) Professor Sonali Jadhav
Principal
AISSMS College of Hotel Management and Catering Technology, Pune City, India
E-mail –-
2) Ms Aarti Prabhu
Training and Placement Co-ordinator
AISSMS College of Hotel Management and Catering Technology, Pune City, India
E-mail –-
