Pratik Sonar

Pratik Sonar E- Toronto, ON, M1X 2A7 T:- Summary Experienced Lending Specialist having worked in the financial industry for more than six years. Skilled in managing mortgage portfolios, insurance renewals and analyzing financial documents. Strong professional support with a bachelor's degree in commerce. Highlights • • • • • • Planned, executed and managed risk of 250+ clients with aggregate lending of CAD 3.5 million+ on an annual basis Analyzed and highlighted more than 100 bad credits cases which were not approved and helped in the development of a quality portfolio with minimizing loan and revenue loss experience. Sustained strong working relationships and collaboration across several individuals along with excellent communication and interpersonal skills Demonstrated negotiation skills, influencing skills and credit presentation skills Software skills: MS-office (Word, Excel, PowerPoint), Familiarity: SAP, SAS Lending system: Salesforce, POS, JIRA, vDocs Skills • Microsoft Office • Mortgage Servicing • Organization Skills • Communication Skills • Financial Services • Retail Banking • Credit Analysis • Risk Management • Business Development • Flexible • Reliable • Influential Professional Experience Underwriter Mar 2023 - Present FINANCEIT, TORONTO • • • • • Drove a 20% increase in personal credit lending volume within the first month through strategic sales techniques, resulting in significant revenue growth for the organization. Upheld a 95% customer satisfaction rate by consistently delivering exceptional customer service, exceeding quality standards, and resolving 90% of inquiries and escalations within 24 hours. Cultivated and nurtured relationships with 50+ merchants on the Concierge program, leading to a 30% increase in repeat business and referrals, and contributing to brand awareness growth by 15%. Streamlined the loan application process by communicating underwriting decisions within 48 hours, improving customer satisfaction by 25% and enabling faster loan approvals. Ensured compliance with regulations and mitigated risks by maintaining 100% confidentiality, achieving 100% audit compliance, and implementing security measures that resulted in 0% loss due to fraud, money laundering, or defalcation. Professional Lending Advisor Jan 2022 – Mar 2023 TD CANADA TRUST, TORONTO • • • • • • • Reliably surpassed month-to-month lending targets, accomplishing a normal of 125% of focus throughout recent months. Shown outstanding client support abilities, keeping a fulfillment rating of 95% or higher in client overviews directed by the bank. Created and executed a fruitful reference program, bringing about a 20% increment in new business inside the main quarter of execution. Directed careful monetary examination of clients' financial soundness, bringing about a 98% endorsement pace of credit applications submitted to guarantors. Streamlined credit application process by executing computerized documentation and confirmation systems, bringing about a 30% decrease in handling time and an expansion in consumer loyalty by 15%. Successfully managed a loan portfolio of over 200 accounts, bringing about a 95% repayment rate and a 10% decrease in delinquent records. Consistently supervised compliance with lending regulations and internal policies, resulting in a 100% audit rating by the bank's internal audit team. Lending Specialist Sep 2021 – Jan 2022 FAIRSTONE, TORONTO • • • • • Ensured accuracy of closed loans including detailed analysis of data in preparation for Conventional loan closure requirements. Nurtured the role as primary point of contact for Partners and Account Executives through high level communications and detailed data analysis. Reviewed personal and corporate financial statements to ensure borrowers were in good standing in addition to advanced extensive audits for discrepancies. Audit review and verify closed loan packages for diverse reports including appraisals, mortgage applications, security deeds and final disclosures. Managed Underwriting staff with assigned projects, coordination and execution of loan setup, file setup, audit and completion. Financial Service Representative May 2019 - Sep 2021 CASH4YOU CORP., TORONTO • • • • • Assumed responsibilities of Branch Manager in her absence. Supervised a staff of 3 loan specialists. Delegated, reviewed and approved loan documents prior to closing. Developed technical advice to the staff on documentation issues. Communicated to the staff on new policies and procedures with recommended instructions for implementation. Implemented soliciting potential loans through prospective, current, and former clientele daily. Implemented aggressive loan volume sales goals, aggressive insurance adds on sales goals, and delinquency goals. Insurance sales goals include life. • • Answers live action telephone calls to process payments, take new loan applications, and solicit current clients for new money loans Implemented daily collection activity; contacting current delinquent clients that are less than 30 days, 60 days, and 90 days past due on accounts. Content Analyst Aug 2014- Mar 2016 R.P. JAIN & CO., AHMEDABAD • • • • • Developed and executed successful content marketing strategies, resulting in a 20% increase in website traffic and a 15% boost in user engagement. Authored 100+ high-quality pieces of content, improving organic search traffic by 25%. Demonstrated a strong understanding of personal finance, particularly credit cards, banking, and investing products, resulting in content that consistently received 5-star customer ratings. Proficiently managed digital content on WordPress, ensuring a 99% accuracy rate, adherence to brand standards, and timely publication. Reduced publication delays by 20%. Effectively coordinated various content projects, meeting all deadlines and quality standards. Collaborated across teams to enhance CMS components and user experience, resulting in a 15% improvement. Optimized content for SEO, leading to a 25% increase in organic search traffic and a 10% rise in clickthrough rates. Achieved first-page rankings for relevant keywords using SEO tools and best practices. Education Financial Services Connections Program Jun 2022 Ryerson University • Completed Ryerson University's Workplace Communication in Canada Course for Financial Service Professionals certification program with an average grade of 92%. • Improved communication skills, resulting in increased client satisfaction ratings by 20%, positive feedback from colleagues and supervisors by 15%, and successful interactions with diverse clients and colleagues by 10%. Strategic Management-Accounting Dec 2017 Centennial College • Completed Centennial College's Strategic Management-Accounting certification program, achieving an average grade of 60%. • Developed proficiency in financial accounting, resulting in a 15% improvement in the accuracy of financial statements, and increased efficiency in preparing budgets, resulting in a 20% reduction in the time required to complete budgets. International Business Management Dec 2016 Fleming College • Completed Fleming College's International Business Management certification program with an average grade of 63%. • Gained knowledge of international trade regulations and practices, resulting in the successful completion of a global trade compliance audit with zero compliance issues. Bachelor of Commerce (B.Com.) Jun 2014 Gujarat University • Completed a Bachelor of Commerce degree from Gujarat University, graduating with honors and achieving an overall GPA of 2.3/4.0. • Developed proficiency in financial accounting, resulting in a 20% reduction in errors in financial statements, and improved marketing skills, resulting in a 25% increase in sales revenue for a small business during a summer internship.