Pratik Saraogi

Pratik Saraogi BG-5, Ghoshpara, Jyangra, Baguiati Mandar Apartment ( 2nd Floor ) Kolkata - 700059 - •- Personal Profile Enthusiastic professional, responsible person and computer literate. Proven leadership abilities in working as a team, handling multiple tasks, great adaptability to any enterprise's environment. Looking to obtain a challenging position offering growth in international organizations in IT / BPO area with the philosophy of customers support and complete satisfaction. Career Objective To join an interactive organization that offers me a constructive workplace for communicating and interacting with customers and people. Achievements Awards: • • Best Performer ( Sales ) – Highest number of customers sold ( 2005 – 2006 ) Best Financial Coach for the quarter ( 2011 ) – Highest Debt Amount Enrolled in the quarter Education and Training Year Name of the Course Name of the Institution 2005 I.S.C.E – Class X Little Star High School Year Name of the Course Name of the Institution 2007 I.S.C – Class XII Little Star High School Year Name of the Course Name of the Institution 2007 to 2010 B.com ( Hons. ) Calcutta University Employment From - To Job Position 2007 to 2010 ( Mid ) (IND) Sales Executive, Floor Supervisor Company name Tenet Systems (P) Ltd. Main tasks performed: Involved in selling vacation packages, discount cards, phone service and debt collection. Hired as a CSR, promoted as the Floor Supervisor in a year. From - To Job Position Company name 2010 ( End ) – 2011 ( Mid ) Sales Executive, Team Leader (IND) Limtex Infotech (P) Ltd Main tasks performed: B2B directory selling and website selling From - To Job Position 2011 – 2012 ( June ) (IND) Financial Coach Company name Great Media Techonologies Main tasks performed: Providing Free Debt Counseling to clients on Debt Settlement, Management and Bankruptcy. This process involved outbound, inbound and chat support. From - To Job Position 2012 (July) – 2014 (End) SriLanka ) Customer Service Representative Company name ClickingzIT Solution ( Main tasks performed: Email Handling, Inbound & Outbound Calls, Chat Support. I was responsible to provide more information to people and businesses looking to build a website. My job also involved converting clients into deals. From - To 2015 – 2019 (May) (USA) Job Position Customer Service Representative Company name JDP Billing Service LLC Main tasks performed: Inbound & Outbound Calls, Providing Technical Services. I was responsible to answer and make outbound calls to people who called related to their computer problems. My job was to sell them our computer services & software(s) and once the payment is made, I was also required to resolve their computer problems and tune up their system using the appropriate software(s) From - To Job Position Company name 2019 ( May ) – 2019 (Dec) (USA) Appointment Setter American Income Life Main tasks performed: Outbound Calls, Calling people who are Union Members in the state of IL in order to inform them about their No Cost Benefits which is due and schedule appointments for my boss to visit and deliver the same. From - To 2019 ( May ) – 2020 (March) Job Position Lead Generation Company name Spartan Marketing ( UK ) Main tasks performed: Outbound calling to investors who made an inquiry about investment opportunities. Explaining them about the current investment opportunities and prequalifying them based on the parameters mentioned in the script. From - To 2020 (March) – Ongoing Job Position Appointment Setting + Sales Company name 1PV6.com ( UK ) Main tasks performed: Calling leads obtained via Facebook marketing, explain them on the courses offered, schedule them for the introduction webinar & trial classes, follow up on their attendance & enroll them into our courses. Job requires phone handling & text messaging. Skills Technical: Complete Computer Literacy. Proficient in MS Office, knowledge in CRM’s like SugarCRM, Hubspot, Pipedrive, Zendesk. Expertise in Phone Systems like RingCentral, PhoneBurner, VoipStudio, Skype etc. Other: Great Communication Skill, Innovative, Problem Solver, Fast Learner, Skilled, Result Oriented, Professional, great work ethics. Hobbies and interests Listening to Music, Internet, Playing and Watching Cricket