Pratik Gajjar

Pratik Prakashumar Gajjar -- Sophos Certified Engineer with over 7 years of diverse experience in Network & Security, Systems Administration, Networking and Troubleshooting & Monitoring Targeting Areas: Technical Support| Network & Security Preferred Location: India and Overseas Linked In URL: https://www.linkedin.com/in/pratik-gajjar-180b1b63/ Executive Profile Insightful experience in technical activities including scoping, planning, risk management, finalization of technical / functional specifications, resource administration and quality management Expertise in successfully leading & executing Networking Projects involving project scoping, planning and providing various networking solutions to global clients Experienced in analyzing customer needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex networks; prepared Knowledge Base & Business Requirements Documents Showed competency in providing support and resolving issues in the areas of Incident Management, Problem Management and Change Management Hands-on experience in managing Cisco/3 Com IOS/configuration and troubleshooting of Routers, UTM, Firewalls and switches Expertise in providing UTM L3 support, managing IT networks, systems & datacenters A project planner with expertise in mapping requirements of clients as well as the different stakeholders, suppliers, service providers, vendors; customizing asset / hardware upgrades and process as well as offering comprehensive & innovative solutions in line with guidelines specified by client Skilled in enhancing network systems & provisioning support for system engineering activities entailing mapping business processes, studying workflow to design technical solutions, ensuring business functionality & enhancing competitive advantage Key Impact Areas IT Network & Security Technical Support Team Building & Leadership Knowledge Sharing Risk Mitigation & Control Resource Optimization Requirement Gathering Client Relationship Management Problem and Change management Key Skills Microsoft Windows Server Virtualization Sophos UTM/Firewall Troubleshooting Analytical Motivator Knowledge Purview Possess knowledge of: o Microsoft Technologies like Active Directory, DNS, DHCP, ADFS, Certificate Authority and Windows Updates o Wireless Devices, Wireless Security o TCP/IP protocols o Wireshark and GNS3 o Implementing verifying and troubleshooting NAT and ACLs policy as per network filtering requirement in office network Education & Credentials 2003: 10th from Gujarat State Education Board with 73.29% 2005: 12th from Gujarat State Education Board with 64.46% 2010: B.E. in Information Technology from Gujarat University with 59.22% Trainings and Certifications Certifications: o Sophos UTM 9.x Certified Engineer, 2017 o Sophos XG Firewall v16.5 Certified Engineer, 2017 o Software Engineering,NIIT,2011. o Diploma in Management,IGNOU,2011 IT Skills Routing Protocol: RIP v1, RIP v2, IGRP, EIGRP, OSPF, OSPF v3, BGP Switching Protocol: 802.1d, 802.1w, PVST+ ,VTP, 802.1q Redundancy Protocol: HSRP, VRRP Operating Systems: Cisco IOS software, Windows 7/8,10 Windows 2003/2008/2012 Servers, Linux VPN: Site to Site & remote access IPSec VPN configuration with Cisco Router, Cisco ASA firewall, 3Com Routers/Firewall, Cyberoam, Sophos XG Firewall, SonicWALL, FortiGate UTM devices, SSL VPN, L2TP/PPTP VPN Antivirus: Sophos Endpoint Protection, Symantec End point protection antivirus server Network Monitoring System: Manage Engine, Cisco Netflow Routers: Cisco 7513, 7206, 3800, 3600, 2800, 2600, 1700 series, HP 3Com MSR 30-20, MSR 50-40, MSR 30-10, 6600 series routers Switches: Cisco 2900, 3500, 4500 series, H3C 3 Com S5120, S7503E and DAX/D-link switches Firewall: Cisco ASA, Fortinet, 3Com, Cyberoam, Sophos XG, Astaro UTM9 IPS: Radware and Snort Servers: HP DL380, DL 580 Server Load Balancer: Radware, Array APV 1200 Long Reach Ethernet: Cisco 2950, 585, 575 Series Analog Telephone Adapter: 186, 188 Series Multi Conference Unit: Cisco 3500 series, Radvision, Polycom Camera for IP/VC SSLVPN Appliance: Array SPX 2800 SSL VPN Storage: HP EVA 4400, HP FC SAN Switches Virtualization: VMWare vSphere, Hyper-V Career Timeline JULY 10 TO DEC 10 JAN 11 TO MAY 12 AUG 12 TO OCT 14 OCT 14 TO JUNE 17 JUNE 17 TO TILL DATE Professional Experience Since 21st June 2017: Indusa Infotech Services Pvt. Ltd., Ahmedabad as Senior System Engineer 6th October 2014 to 20th June 2017: Sophos Technologies Pvt Ltd., Ahmedabad as System Engineer 21st August 2012 to 17th October 2014: Microland Ltd, Bangalore as Engineer-EUS 3rd January 2011 to 7th May 2012: Spectra Techno Vision India Pvt Ltd as Trainee Engineer 5th July 2010 to 29th December 2010: Beekay Infonet as Junior Engineer Key Result Areas: Administering, implementing & maintaining network security through a methodical approach & security tools Assessing organizational requirements for security & implementing security software / systems against various attacks Supervising the network infrastructure LAN/WAN, Firewall and Remote access VPN Performing installation of IT assets, routers/switches, DR & BCP Initiatives, security management, service support analyzing, network requirements, designing networks and suggesting suitable devices Ensuring best practices during implementation, post-implementation monitoring & training to deliver the operations and support Managing the critical issues raised by Pre-Sales and Post-Sales Team and Providing L3 Support Resolving the problem/incident within the SLA/benchmark time in a prompt and coordinated manner Conducting performance and stress testing of the network and security components to ensure effective information systems security Working within established configuration, documentation and change management policies to ensure awareness, approval and success of changes made to the network infrastructure; executing Firewall changes as per standard Change request Performance monitoring of such devices and optimization of the same. Analyzing bugs related to hardware and software which are installed and provide resolution for the same. Capacity planning of existing and new network hardware to be installed. Design and develop test cases as per issues raised by client in networking LAB and try to resolve the issues. Documentation of all the hardware and software versions which are installed in client premises. Assisting junior engineers on issues raised by client by providing necessary technical support. Co-ordinate with client for pre-and post-installation requirement and queries. Defining various LAN/WAN Network security topologies for interconnection of various network devices and update the same from time to time. Logging tickets for further escalation of technical issues to cross operation teams. Co-coordinating for timely closure of the tickets which are raised and prepare a knowledge base from the resolutions which are provided for future reference. Doing routine performance checkup of the hardware which is installed in premises. Taking necessary system backup as per defined schedule and performing fail-over and disaster recovery activities. Ensure 100% UP time of all the hardware, software and network of the company. Doing inventory management of company's IT assets and time to time updating the same. Actively participate in new project planning and completing the responsibilities assigned by senior technical team persons. Highlights: Supervised a team of 3 System Engineer and providing training /guidance in troubleshooting of IT infrastructure. Built new infrastructure inclusive of data center, wired and wireless network, data, voice telephony, wiring and UPS; supervised the design, planning, risk assessment, implementation, and documentation of all IT infrastructure components Reduced annual IT budgets by recommending data categorization and classification and implementing suitable solutions depending on data access speed needs using Storage Area Network (SAN) and Network-attached Storage (NAS) solutions Successfully implemented the Disaster Recovery and Business Continuity Project for Microland Ltd at Client location (Deutsche Bank, Ahmedabad) India based on the mission risk management framework. Configured, installed and troubleshot various network devices, Server Operating system and services such as routers, switches, firewalls, VoIP telephony, wireless, SSL VPN, IDS/IPS, Syslog, event management, DNS,DHCP,ADDS.. Projects Undertaken Project: Network Lab and Maintenance Client: Sophos Technologies Ltd. Duration: Oct 2014 - Jul 2015 Role: Domain Expert Responsibilities: Network and Server implementation and troubleshooter. Technical Stack: Microsoft Server, Cisco Routers, Cisco ASA, VMware Esx, Cisco Switches, Cyberoam, Sophos. Project Details: Designed small lab of network and server devices like Cisco 2911 router,Catalyst 3750 switch,Console switch ,Esxi server,Hyper V virtualization server ,UTM,Firewall etc. Configured different network scenario to test query raised by firewall customer and issue relates network protocol like ospf, mpls, bgp, ip, ip6, wireless ap, ips, load balance, etc. Maintaining lab devices, kept devices with 100% uptime and fortnight lab status to Manager. Project: Windows 7 Migration Client: Deutsche Bank Duration: Jan 2014 - Apr 2014 Role: Network/System Administrator Technical Stack: Microsoft Windows 7, Microsoft Server 2003,2008. Project Details: Inform user for migration activity, schedule migration time, backup all information data of user ,migration of windows, post installation patched and banking application used by bank, observation of new windows and training. Personal Details Date of Birth: 18th November 1987 Languages Known: English and Hindi Passport No.: M-; valid till: 2024 Permanent Address: C-27, Chaitanya Tenament, Part-1, B/H Mony Hotel, Isanpur, Ahmedabad - 382443, Gujarat, India