Pratibha Singh

Pratibha Singh Lucknow, Uttar Pradesh | - |- Professional Summary Business Coordinator with 10+ years of experience in customer service, banking, and client relationship management across international markets (US & UK). Proven expertise in process improvement, fraud detection, and team training with a track record of enhancing business performance and client satisfaction. Core Skills • Customer Service & Client Relationship Management • Business Coordination & Process Optimization • Banking Operations (Credit Cards, Accounts, Escalations) • Fraud Investigation (Phishing, Smishing, Cybersecurity) • Training & Team Mentoring • MS Office Suite (Word, Excel, PowerPoint, Outlook) • Professional Email & Communication Skills Professional Experience Business Coordinator – Tripkite, Kolkata (Jan 2023 – Present) • Played a pivotal role in vision building, goal setting and restructuring of the organization. • Managed client relationships ensuring business continuity and satisfaction. Process Advisor – Just Energy, Bangalore (Jun 2022 – Nov 2022) • Handled U.S. customer service and billing issues. • Managed escalations and delivered effective solutions via phone and email. Personal Banker – HSBC, Bangalore (Mar 2020 – May 2022) • Assisted international clients (UK) with banking inquiries. • Handled L&S;, OLB, chargebacks, credit cards, bank accounts, cheques, and balance transfers. • Enhanced team performance through process training and mentoring. Senior Personal Banker – Royal Bank of Scotland (Mar 2019 – Sep 2019) • Handled UK client account and credit card inquiries. • Resolved escalations and trained team members for performance improvement. Senior Customer Service Rep. – Coligent Technology Pvt. Ltd, Delhi (Jun 2017 – Mar 2019) • Guided customers in antivirus installation and troubleshooting. • Managed escalations and upsold antivirus products. Fraud Analyst – Barclays (Feb 2012 – Apr 2017) • Investigated fraud cases (phishing, smishing, money laundering, cybersecurity). • Monitored suspicious account activities and coordinated with UK and overseas cybercrime units. Customer Service Rep. – Convergys (Sep 2010 – Oct 2011) • Resolved customer issues for computers and mobile phones. • Trained and managed new team members. Education • Master of Arts in Sociology, CSJMU, 2021 • Master of Arts in English Literature, CSJMU, 2016 • Bachelor of Arts in English, Sociology, Education, CSJMU, 2010 • Intermediate in Science (Biology), Allahabad Board, 2005 • High School in Science, Allahabad Board, 2003 Certifications • Diploma in GNIIT, NIIT Lucknow, 2011 • Certified in Communication Skills, Celebrity School Mumbai, 2021 • Certificate in MS Office & Internet Applications, Achiever Computer Education, Lucknow • Certified Yoga Trainer, Arogyam Institute of Yogic Science, 2022 Awards • Best Performer of the Year – HSBC & Barclays • Awarded by Barclays for successful business process improvement initiative