Prathyusha Josyula

PRATHYUSHA JOSYULA - Phone#- Visa Status: Green Card PROFESSIONAL SUMMARY IT Business Analyst possessing strong knowledge of SDLC Waterfall and Agile methodologies. Certified SCRUM Master. Experienced working with the wireframes team on designing the wireframes. Experienced in facilitating JAD sessions, building Functional Requirement Documents, creating test plans, writing test cases, identifying the defects and reporting to the development teams. Wrote User Stories based on the requirements gathered from all the stakeholders. Organized Agile meetings, which included Sprint Planning, Daily Scrums or Standups, Sprint Check-In, Sprint Review & Retrospective. Experienced working with various lines of service for reporting and tracking the incidents. Excellent track record for submitting the deliverables on time. Highly proficient in interacting with end-users, clients, project managers and developers in the analysis, design, testing and maintenance of systems, new product development and enhancements. In depth expertise in performing User Acceptance Testing (UAT) which involved development of Test plans, Test scenarios and Test cases. Experienced in Learning Management System and other e-learning applications like Saba. Experienced in support, maintenance and migration projects. Strong business acumen, strategic thinking, interpersonal and presentation skills, adept at creating, editing, and coordinating extensive communication networks with excellent communication, analytical skills and conflict resolution skills – able to establish strong working relationships. EDUCATION Bachelor of Technology (Electronics & Communication Engineering), Jawaharlal Nehru Technological University (2009), Hyderabad, India TECHNICAL SKILLS Tools: BMC Remedy, MS Office Package, MS Visio Operating Systems: Windows, IOS SDLC Methodologies: Waterfall, Agile, Scrum Others: Saba 5.x, Learning Management System, Performance Management System CERTIFICATIONS Certified SCRUM Master from Scrum Alliance. PROFESSIONAL EXPERIENCE PNC Bank May 17 – Aug’ 18 Location: Brecksville Role: Business Analyst Projects: 1. TCPA Cell Scrubbing Project The Telephone Consumer Protection Act (TCPA) Cell Scrubbing project improves compliance with the TCPA regulation through a partnership with a service provider to validate phone ownership and phone type. The initiative enhanced existing cell phone revocation and have updated contact numbers irrespective of the customer relocations State to State. 2. CMS Hold Date Change This project was to work on the CMS rules to change the recurring dates and not overwrite the customer requests for payments. This project mainly concentrated on not placing multiple calls to the customer and allowed the agents to get the customer’s account number and details back in the queue based on the request. Roles & Responsibilities: Facilitate the requirements gathering meetings with Business SME’s and Technical Team. I lead CMS Hold Date Change project and successfully completed it from requirements gathering to go live. Participated in Agile ceremonies such as sprint planning, daily scrums, retrospectives, iteration reviews including software demonstrations with development and operations teams, and software demonstrations. Coordinated with the Quality Assurance team and monitored testing. Wrote and executed test cases and got a go ahead by the Quality Assurance teams. Designed and performed UAT plans that would ensure efficient and thorough testing. Coordinated with the Development team and the Business to make sure the project went live. Was responsible for Post Production support. I learnt the tool for this project and changed the rules as per the requirements. Resolved queries of testing team and development team. Communicated necessary changes and development to stakeholders in meeting. AmTrust Financial Nov’15 – Jul’ 16 Location: Cleveland, OH Role: Business Analyst Client: Car Care Plan (CCP) The client is a leading Vehicle Warranty, Asset Protection Company. The objective of the CCP is to make the tool user friendly for both the external users and the internal users. The main motto of the tool is to create Policies and Claims and have a track of every transaction of millions of users around the world. Projects: 1. Uploading External Claim Attachments This was an enhancement to the existing tool. On a client visit, I was able to suggest that the external users also should be able to upload their attachments to the claims like photographs of the accidents or the support documents for their claims. This would help the internal users to have everything documented and transparent to approve or reject a claim. The suggestion was considered, analyzed and approved. I lead the project and successfully completed it. 2. Bespoke Claims Text: Many clients require bespoke claims handling processes that do not follow the standard CCP claims handling process. The prerequisites for the claims were initially documented manually into a comments section which is now fed into the system for transparency. This would eliminate human errors and helps the client to provide efficient services to their customers. Roles & Responsibilities: Analyzed existing tool and suggested enhancements. Applied good judgement in balancing and advocating for the use of Agile delivery concepts and business analysis tools and techniques. Was responsible for the analysis of elicitation of requirements, dependencies and business process models and work flows. Collaborated and provided business analysist support to the product owner, business sponsors, SME’s and testers during development. Built Functional Requirement Documents with high level work flow diagrams. Worked with the User Experience team to prepare mockups. Provided the insight of the project to the developers and following up with them at regular intervals. Identified and reported defects to the development team and the business. Conducted Unit Testing and worked with the Automated Testing team/ Quality Analysis Team for further testing. Made sure the enhancement went live successfully. Was a Point of Contact for the enhancement Post Production. Assisted in the education of agile framework for new team members and reinforce scrum methodology with the team members and stakeholders. Tech Mahindra Feb‘13 – Jul’15 Location: Hyderabad, India Role: Business Analyst Client: Cisco Systems Projects: 1. Skill Builder - Phase 1 The objective of Skill Builder – Phase 1 is to provide a short-term solution for collecting the ratings for a group of skills. Engineering Organization will be the primary stakeholder for creating the library of skills in phase 1. Ability for admins to create a skill library is provided. Admin has ability to send Skills Survey with a group of skills. Employees have an option to search and add skills from library. Employees also can add skills that do not exist in the library to enhance their skills and rate them as they progress. The UI for employees is simple and easy to use, navigate and motivates employees to come back to the system to rate more skills. 2. Cisco Performance Connection Rebranding Cisco Performance Connection – CPC is rebranded to Performance and Development in this phase. The other functionalities that were enhanced in this release are My Sync up Conversation and UI changes. 3. Cisco Performance Connection Cisco was using Saba 5.5 as their Performance tool and they call it as CPC (Cisco Performance Connection), this tool tracks complete performance of each individual along with their Plans, Mid-Year Career Discussion and Year appraisal in different forms like Feedback, Journals and Goals. CPC is a major upgrade which requires huge migration of data, large scale customizations and new functionality deployments, other feed integrations, web services 4. Role Based Development Role Based Development is an application designed for Sales organization in Cisco in order to reduce time in searching for course on quarterly basis based on Job role and theater. Roles & Responsibilities: Worked in a fast-paced Agile environment with the responsibility of using data available with the company and was responsible for setting up SCRUM meetings. Participated in sprint planning, daily scrums, retrospectives, stakeholder meetings and software demonstrations. Analyzed and gathered business requirements and validated the feasibility of the end product. Analyzed, customized and configured the need to achieve the end product. Participated in release activities of the product and was responsible for providing production support. Built high level business flow diagrams using Visio to present to the Business as well as the Developers. Provided knowledge transfer to the team on the new functionalities in Saba 5.5 Performance Module. Also provided knowledge transfer to the team on new tools introduced. Visualized UI/UX experience as an end user and interacted with UI team to prepare HTMLS. Was responsible for performing Unit Testing and Integration Testing. Was responsible for identifying defects and reported them to development and business teams. Was responsible for creating test plans, test cases, and performing User Acceptance Testing (UAT). Initiated the Cisco - Skill Builder application on iOS and Android and tested both manually. Worked on the app development along with the developers, did manual testing on day to day basis and provided updates to the client.   Made sure that the user experience standards were met accurately in both the operating systems individually. I not only tested The Skill Builder mobile native app, I tested the combination of both native and responsive app. Deloitte Touche Tohmatsu Apr ‘10 – Dec ’12 Location: Hyderabad, India Role: Agile Business Analyst Roles & Responsibilities: Analyzed and gathered requirements from Deloitte internal clients. Worked with clients to understand their needs and present solutions using structured SDLC approach. Assisted in transitioning teams from SDLC to Agile methodology. Researched previously done similar projects in Deloitte and provided the information to the client that could be used in project bidding process. Analyzed new requests specified by the end users for the future releases and discussed the feasibility of the requests with the functional and technical teams. Tested the software assigned and reported the defects. Knowledge Sharing: Encouraged the development of a culture in which analysts readily share their knowledge with each other within the team (Discussion Boards). Role in SAP BASIS: Created OSS Ids and users in various SAP systems like ECC, BI, CRM, EP, SCM and Solution Manager. Successfully identified the authorization issues and resolved the issue. Knowledge Management: Built people to people and people to content connectivity. Knowledge Exchange Portal (KX): Promoted the usage of content on knowledge exchange and other products like thought leadership, communities of practice, and methods & tool etc. Research/Search: Handled information requests through e-mails and phone calls by conducting research/search in all Deloitte internal databases. Facilitate Contribution: Encouraged guiding practitioners to contribute knowledge assets /documents/Qualification to the knowledge exchange portal. Facilitate Content: Provided all content related information available throughout the project business cycle to practitioner worldwide. Steered efforts in initializing a chat process, was a part of testing and implementation to meet customer satisfaction. Developed best practices. Was responsible for evolution and editing various new scripts and review tests to add it for new courses. Dell International Services Aug ‘09 – Mar ’10 Location: Hyderabad, India Role: Technical Support Associate Was responsible for interacting with customers to resolve enquiries, and concerns about Dell laptops. Evaluated and analyzed the symptoms to determine hardware / software incidents. Followed the standard processes and procedures for incident resolution. Logged, Identified and escalated the incidents based on priority. Redirected the incidents for Technical/Root Cause Analysis. Proposed alternative solutions appropriately. Was responsible for following up with the customers on incidents reported.