PRATEEK SINHA
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PROFILE SNAPSHOT
Dynamic and results-oriented sales and relationship management professional with over 17 years of expertise in
driving the full sales cycle, enhancing client service, and developing innovative solutions. Demonstrated success in
leading cross-functional teams, managing complex client portfolios, and consistently surpassing sales targets.
Specialized in Account Management, Business Development, Strategic Sales Planning, Client Relationship
Management, Data Analysis, and Data Visualization. Known for exceptional communication, leadership, and
adaptability in fast-paced environments. Eager to leverage a wealth of experience and strategic insights to make a
meaningful impact on a high-performing sales team.
CORE ACUMEN
Account Management
Contract Negotiation
Team Leadership
Client Relationship Management
Business Development
Revenue Growth
Pipeline Management
Sales Process Improvement
Data Analysis
Strategic Sales Planning
TECHNICAL SKILLS
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CRM Platforms: Salesforce, HubSpot CRM, Microsoft Dynamics 365, Zoho CRM
Sales & Marketing Tools: LinkedIn Sales Navigator, Mailchimp, Google Analytics, Google Ads, Outreach.io
Microsoft Office Suite: Excel (Pivot Tables, Data Analysis), PowerPoint, Word, Outlook
Data Analysis & Reporting: Sales Reporting, Pipeline Management, Data Visualization
Communication & Collaboration: Slack, Zoom, Microsoft Teams
Cloud Platforms: Google Workspace
CAREER TRAJECTORY
ORGANISATION
360 Cloud Technologies (360SMS LLP)
Highlands
Kalkine Solutions Pty Limited
Compunnel Inc
Kalkine Solutions Pty Limited
EXL Service India Ltd
Career Launcher India Ltd
HCL Technologies
Just Dial Ltd
DESIGNATION
Sales Head - Salesforce CTI
Sr. Account Manager- Business Dev
Sr. Manager -Sales: New Business
Sr. Consultant - Business Dev
Manager- Sales: Platinum Accounts
Asst Manager- Claims Management
Asst Manager- Business Dev
Consultant – Product Sales
Quality Analyst – Operations
DURATION
Aug 2024 – Till Date
Nov 2023 – July 2024
Nov 2021 – Oct 2023
June 2021 – Oct 2021
Oct 2018 – May 2021
Nov 2016 – Sept 2018
Mar 2015 – Nov 2016
May 2013 – Mar 2015
Aug 2007 – April 2013
WORK EXPERIENCE
Sales Head – Salesforce CTI
360 Cloud Technologies (360SMS LLP) | August 2024 – Till Date
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Developed and implemented effective sales strategies and campaigns, resulting in 40% increase in sales.
Cultivated and maintained strong relationships with key stakeholders, including decision-makers and technical
teams, to foster trust and ensure long-term partnerships.
Conducted detailed market analysis to identify opportunities and effectively positioned the 360 CTI Telephony
solution against competitors, enhancing market share.
Conducting thorough needs assessments and customizing the telephony solution to meet the unique requirements
of each client, thereby driving high levels of customer satisfaction.
Presenting and demonstrating the features and benefits of the 360 CTI Telephony solution to prospective clients,
ensuring a clear understanding of the product's value.
Sr. Account Manager- Business Development
Highlands | Nov 2023 – July 2024
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Managing entire sales cycle, including building a pipeline, creating a proposal, presenting, and discussing solutions
with critical decision-makers.
Designed and implemented a new, end-to-end sales process, resulting in improved efficiency.
Generating new business and client retention.
Worked on individual capacity for closing business monthly.
Account handling and client relationship building from initial sales call through close.
Sr. Manager -Sales: New Business
Kalkine Solutions Pty Limited | Nov 2021 – Oct 2023
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Rejoined the organization with an expanded role that included acquiring new clients through strategic negotiation
and successful deal closures.
Initially operated in an individual contributor capacity, later entrusted with leading a team of 10 to drive sales
performance and meet targets.
Led weekly meetings with the presales team to ensure accurate and timely data delivery, supporting seamless
sales operations.
Provided comprehensive support to ensure achievement of sales goals while maintaining a high standard of
customer satisfaction.
Sr. Consultant - Business Development
Compunnel Inc | June 2021 – Oct 2021
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Managed client accounts by participating in meetings, handling correspondence, maintaining ongoing
communication, and resolving client concerns to ensure satisfaction.
Prospected and generated leads, scheduling meetings with potential U.S.-based clients in the IT sector.
Oversaw the entire business development pipeline—from initial outreach and sales calls to successful deal
closures.
Built and nurtured strong relationships with a targeted portfolio of direct clients and strategic partners across all
organizational levels.
Contributed to the development of a robust client base by qualifying leads, maintaining high performance
standards, and expanding the pipeline for future business opportunities.
Manager- Sales: Platinum Accounts
Kalkine Solutions Pty Limited | Oct 2018 – May 2021
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Led a team of 6 sales professionals, driving performance to consistently meet or exceed individual and team
sales targets.
Managed portfolios of High Net-Worth Individuals (HNIs), providing personalized service and strategic financial
guidance.
Maximized revenue generation by successfully selling high-value subscription packages.
Advised clients on investment strategies to support their long-term financial goals.
Conducted quarterly evaluations and restructuring of client portfolios to optimize performance and alignment
with market trends.
Asst Manager- Claims Management
EXL Service India Ltd | Nov 2016 – Sept 2018
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Oversaw resolution of complex claims for a UK-based insurance provider, ensuring adherence to compliance
standards and timely case closure.
Facilitated onboarding and training sessions for newly recruited team members to ensure smooth integration and
role readiness.
Exercised sound judgment in assessing client cases, determining liability, and providing resolutions in collaboration
with stakeholders.
Focused on client retention by recommending suitable policy options based on customer needs and timing.
Consistently met weekly performance benchmarks through strategic planning and regular performance reviews
with leadership.
Compiled and analyzed monthly performance reports, collaborating with the offshore team to align on future
goals and process improvements.
Delivered exceptional service and solutions to support revenue growth and ensure a high level of client
satisfaction.
Directed both personal and team-level sales efforts to achieve defined performance objectives.
Asst Manager- Business Development
Career Launcher India Ltd | Mar 2015 – Nov 2016
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Engaged walk-in prospects and successfully converted inquiries into enrollments through consultative selling
techniques.
Initiated partnerships with educational institutions, organizing seminars and events to gather leads and build brand
presence.
Coordinated and conducted meetings with school principals and directors to establish long-term collaborations
and institutional alliances.
Promoted brand visibility and awareness through strategic marketing initiatives and partnership programs.
Delivered personalized support by discussing test outcomes and gathering feedback from students to enhance
their learning experience.
Proactively updated product-related content to align with evolving market trends and maintain competitive
relevance.
Consultant – Product Sales
HCL Technologies | May 2013 – Mar 2015
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Resolved technical concerns for U.S.-based clients while aligning service offerings with individual customer needs
to drive appropriate solution-based sales.
Delivered process training to newly onboarded team members, enhancing their effectiveness in meeting and
exceeding sales targets.
Utilized CRM systems, MS Excel, and remote support tools to optimize customer engagement and support
overall sales performance.
Built collaborative working relationships with onshore partners and brokers, ensuring timely delivery of forecasts
and reporting deliverables, while engaging in proactive discussions to validate business expectations.
Ensured compliance with data security and regulatory standards while handling sensitive customer information
during remote support sessions.
Quality Analyst – Operations
Just Dial Ltd | Aug 2007 – April 2013
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Oversaw call quality assurance by monitoring agent interactions to ensure adherence to communication
standards, process compliance, and customer satisfaction benchmarks.
Delivered structured feedback and one-on-one coaching sessions, particularly for new hires, to support skill
development and improve performance metrics.
Designed and maintained comprehensive weekly and monthly performance dashboards, providing actionable
insights during reviews with reporting managers and leadership.
Managed escalated client concerns with professionalism, drafting clear and concise communication to escalate
critical issues to upper management for prompt resolution.
Conducted root cause analysis on repeated complaints and proposed process improvements to reduce recurrence
and improve the overall customer experience.
Played a key role in maintaining a positive customer experience by identifying service gaps and recommending
best practices for resolution.
EDUCATION
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Master of Business Administration (MBA) in Operations Management
Institute of Management Technology, Ghaziabad | 2014
Bachelor of Commerce (B. Com)
Delhi University | 2011
Date of Birth: 26th Sept 1988
Pan Number: CDKPS1607J
Marital Status: Married
