Prateek Sabharwal

I’m the person who believes that every problem has a solution—especially if you listen to your customers (and occasionally bribe them with excellent service). As a seasoned Customer Success professional, my mission is simple: keep customers happy, reduce churn, and make it all look effortless. Spoiler alert: it’s not, but I thrive on the challenge.

With experience in Customer Success Management, Presales, and Account Management, I’ve gained a unique perspective on what makes customers tick—and stick around. I’ve mastered the art of translating “we have a problem” into “we’ve got this.” Whether it’s driving Product Adoption, reducing churn, or collaborating with teams across the organization, I know how to turn challenges into opportunities and clients into lifelong advocates.

Here’s what I bring to the table (besides snacks):

• Building customer relationships so strong, even competitors will get jealous.

• Turning complex products into “wow, that’s easy!” for customers.

• Using Data-Driven Strategies to guide decisions because gut feelings are great for recipes, not strategy.

• Turning potential churn into long-term love stories (minus the candlelight dinners).

• Leading Cross-Functional Collaboration to ensure a flawless Customer Experience every time.

• Creating Value for both customers and the business, because that’s what keeps everyone happy.

• Keeping Client Retention high and Stakeholder Engagement strong, because who doesn’t love a good success story?

When I’m not solving customer challenges, I’m probably obsessing over how to make their lives easier—or trying to figure out why my coffee keeps disappearing so fast.

Let’s connect if you’re looking for someone who’s equal parts customer advocate, strategic thinker, and problem-solver!